Property Manager / Experience Director

Property Manager / Experience Director

Kreate Hub Bronx

Location: Bronx, New York City

Employment: Full-time, on-site

Start date: November 1, 2026

Salary: $70,000–$80,000 per year

Vacation: Two weeks of annual vacation

Schedule: Monday–Friday, 9 a.m.–5 p.m. Occasional work outside regular business hours, including evenings and weekends, is required to support operational needs, scheduled events, and urgent building matters.

Reports to: CEO

The role

Kreate Hub seeks an experienced manager to lead its Bronx location, a workspace community for artists, makers, and creative businesses. You will oversee daily operations, member experience, leasing, and collections, and maintain high occupancy through effective sales follow-up, renewals, and consistent service standards.

Responsibilities

• Leasing and occupancy: Respond promptly to inquiries, conduct tours, convert prospects into members, manage renewals, and plan ahead for vacancies.

• Member service: Build strong relationships, anticipate member needs, resolve concerns professionally, and apply membership and billing policies consistently.

• Property operations: Coordinate maintenance, vendors, supplies, and move-ins and move-outs. Maintain clean, safe, functional spaces and follow security and emergency procedures.

• Collections and expenses: Monitor overdue balances, document payment follow-up, maintain accurate records, and control expenses within approved budgets.

• Community engagement: Organize approved events, marketing outreach, and local partnerships that strengthen member engagement and attract prospective members.

• Team coordination: Set clear priorities for staff and contractors, support staff development where assigned, and ensure timely completion of work.

• Performance reporting: Provide weekly updates to the CEO on occupancy, vacancies, sales conversion, retention, collections, and operational issues. Recommend improvements and track actions through completion.

Qualifications

• At least four years of experience in coworking or hospitality.

• Sales and customer-service experience, with demonstrated results in occupancy, revenue, or retention.

• Ability to manage daily operations, coordinate vendors and teams, and balance competing priorities.

• Strong organization, clear written and verbal communication, accurate financial recordkeeping, and reliable follow-through.

• Sound judgment in resolving conflicts, enforcing policies, and escalating issues appropriately.

• Proficiency with CRM, property-management, or comparable business systems.

Experience with creative communities, event programming, or studio leasing is preferred.

Apply

Email your resume and a brief example of your contribution to occupancy, sales, or member retention in a previous role to jobs@kreatehub.com.