What are the responsibilities and job description for the Concierge position at KRE Group?
Job description:
About The KRE Group
Founded in 1979 and headquartered in Jersey City, NJ, The KRE Group is a full-service real estate investment and management company with properties across New York, New Jersey, and Pennsylvania.
We specialize in creating high-quality living environments and delivering exceptional resident experiences across our communities. With a growing portfolio and a strong reputation in the industry, we are committed to excellence, innovation, and service.
Position Overview:
We are seeking a professional, service-driven Concierge to join our team and serve as the first point of contact for residents, guests, and visitors.
In this role, you will create a welcoming environment while supporting day-to-day front desk operations, assisting residents, managing packages, and ensuring the lobby and common areas reflect the highest standards of presentation.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering exceptional customer service.
What You’ll Do:
- Greet residents, guests, and visitors with a warm, professional, and welcoming demeanor
- Assist residents with general inquiries, service requests, and building information
- Provide recommendations for local dining, transportation, and neighborhood amenities
- Create a positive and hospitality-driven environment at all times
Support Front Desk Operations:
- Answer and direct incoming calls professionally and efficiently
- Maintain visitor logs, front desk records, and building documentation
- Coordinate communication between residents and property teams (management, maintenance, leasing)
- Perform light administrative tasks such as filing and organizing records
Manage Packages & Deliveries:
- Receive, log, and organize incoming packages and deliveries
- Notify residents and distribute packages in a timely manner
- Maintain an organized and secure package room
Maintain Building Presentation:
- Ensure the lobby and front desk areas are clean, organized, and presentable
- Monitor common areas and report any maintenance or housekeeping concerns
- Support resident events and community engagement efforts when needed
Collaborate & Support Operations:
- Act as a liaison between residents and internal teams
- Escalate concerns or issues to management when appropriate
- Assist sister properties when needed
- Support front desk coverage during busy periods or staffing adjustments
What We’re Looking For
- 1 year of customer service, hospitality, or front desk experience preferred
- Strong communication skills (both verbal and written)
- Professional, polished, and service-oriented demeanor
- Highly organized with strong attention to detail
- Ability to multitask and stay composed in a fast-paced environment
- Comfortable using basic office equipment and computer systems
- Team player with the ability to work independently when needed
- Flexible schedule, including evenings, weekends, and holidays
Physical Requirements
- Ability to sit or stand for extended periods
- Ability to lift and move packages up to 25–30 lbs occasionally
- Ability to move throughout the property as needed
Why Join KRE?
- Work in a dynamic and growing real estate organization
- Be part of a team that values service, professionalism, and community
- Opportunity to grow within a well-established property management company
Additional Information
The KRE Group conducts background checks and MVR checks (if applicable) as a condition of employment.
The KRE Group is an Equal Opportunity Employer (EOE/AA Employer/Vets/Disability).