Client Manager Employee Benefits

If you’re driven, passionate, and dedicated to professional growth, we think Kraus-Anderson Insurance has something special to offer. 

About Us: Kraus-Anderson Companies were founded more than 100 years ago with the guiding principle of making our clients' needs our first priority. Our goal is to be your agent of choice, solving your difficult problems, whether commercial or personal, with innovative and cutting-edge solutions. At Kraus-Anderson, we are dedicated to fostering a dynamic and inclusive workplace. We believe in empowering our employees and providing them with the tools they need to succeed.

Job Description: As a Benefits Client Manager, you will be a key day-to-day service partner for large employer accounts, serving as a secondary point of contact and helping deliver exceptional client support across benefits administration, renewals, and carrier communication. In this role, you will support Account Executives and work closely with clients, carriers, and internal teams to address service needs, resolve issues, and help clients successfully navigate each phase of the annual benefits cycle.

Join our team and discover how, together, we really can make the difference.

Job Details:

Position Title: Client Manager

Position Type: Full-time, Non-Exempt

Position Location: Burnsville, MN 

Pay Range: $26.00 to $33.00 per hour. Pay is based on many factors including but not limited to education, skill, experience, training, certifications, and other business needs.

Key Responsibilities:

• Understand and actively work toward agency goals and strategies
• Understand and actively round accounts by offering additional agency services
• Engage with clients and process daily customer service requests, such as communicating claims or portal issues with carriers, assisting client in answering employee questions on enrollment, id cards, qualifying events, and working with team to research compliance questions
• Process marketing and renewal activities as directed
• Follow workflows for Renewal Process, Open Enrollment Process, New Business Process, and Mid-Year Review Process
• Assist with client projects as directed by account executive or sales producer
• Complete additional projects as developed and assigned by your supervisor or management

Qualifications:

• Must hold or be capable of obtaining a current and valid Life/Health Insurance License 
• Minimum of 1-year large business group life/health Customers Service experience or applicable education is preferred
• Prior experience using Applied EPIC is preferred but not required.
• Ability to work collaboratively across departments.

Why KA?

We offer a challenging, rewarding, and supportive environment where employees are positioned to make a positive impact on our business, our communities, and their own future. 

We believe in building leaders. KA offers a wide range of enrichment and professional growth opportunities through KA University and community service opportunities through our KA Has Heart Volunteer Program.

KA offers full-time employees (30 hours) a significant Total Rewards package including:

• Medical insurance Plan Options
• Health Savings Accounts (HSA)
• Flex Spending Accounts (FSA)
• Wellness Program
• 401(k) Plan
• Company sponsored Short Term and Long Term Disability
• Company sponsored Life/Accidental Death and Dismemberment Insurance
• Time Off including vacation, sick and holiday pay
• Workplace Flexibility
• Paid Parental Leave
• Paid Military Leave for Active Reserve Duty

How to Apply: Please apply here if you are you are interested in joining our team. 

EOE / Vets / Disabled