Vacation Rental Agent

Krainin Real Estate Sales & Rentals | Raymond, Maine

Full-Time | On-Site | Summer Saturdays Required

About Us

Krainin Real Estate Sales & Rentals is looking for a friendly, organized, and customer-focused individual to join our growing vacation rental team!

Serving the beautiful Sebago Lakes Region since 1976, Krainin specializes in vacation rentals, real estate sales, and property management. We pride ourselves on providing exceptional service, building lasting relationships with our property owners, and helping guests create memorable Maine lake vacations.

Position Overview

We are looking for someone who genuinely enjoys working with people, has excellent communication skills, and thrives in a busy, team-oriented environment.

The ideal candidate is personable, dependable, detail-oriented, and passionate about delivering an outstanding customer experience from the initial rental inquiry through the guest's stay.

Key Responsibilities

Guest Services & Reservations

• Provide friendly, knowledgeable, and professional customer service to vacation rental guests.
• Assist guests in finding properties that best fit their needs, preferences, and budgets.
• Respond promptly to phone calls, emails, reservation inquiries, and guest questions.
• Process reservations, rental agreements, and payments accurately.
• Assist guests before and during their stays, helping resolve questions or concerns in a timely and professional manner.
• Work closely with the property management team to coordinate guest needs and resolve issues.
• Build positive guest relationships that encourage repeat reservations.

Property Owner Relations

• Maintain positive, professional relationships with vacation rental property owners.
• Communicate with owners regarding reservations, availability, property updates, and rental policies.
• Assist with onboarding new vacation rental properties.
• Maintain accurate and appealing property listings, descriptions, photographs, and availability calendars.

Rental Operations & Team Support

• Maintain accurate reservation records using our property management software.
• Monitor outstanding balances, reservation holds, and incomplete rental agreements.
• Coordinate linen requests and other rental-related services.
• Assist with daily office operations and administrative responsibilities.
• Support the rental and property management teams during busy periods.
• Assist with occasional property visits, photography, and marketing projects.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.
• Friendly, positive, professional, and dependable.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Comfortable using computers, email, and learning new software.
• Ability to work independently and as part of a team.
• Previous experience in hospitality, vacation rentals, reservations, real estate, or customer service preferred but not required.
• Experience with Escapia, Breezeway or similar property management software is a plus, but not required.

Schedule & Availability

This is a full-time, on-site position at our Raymond, Maine office.

Working Saturdays during the summer vacation rental season is required. Summer is our busiest season, and flexibility, teamwork, and the ability to manage changing priorities are essential.

Join Our Team!

If you're enthusiastic, dependable, enjoy helping people, and take pride in providing excellent customer service, we'd love to hear from you!

Come be part of a well-established local company that has been helping families enjoy Maine's beautiful Sebago Lakes Region for 50 years.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $18 - $20