What are the responsibilities and job description for the Parts Front Counter Representative position at Kraft Tank Corporation?
Join our team as a Parts Front Counter Representative at Kraft Tank Corporation!
Kraft Tank Corporation is seeking a dynamic Parts Front Counter Representative to be the friendly voice our customers can rely on for all their parts inquiries and sales needs. Whether you thrive in an engaging environment or enjoy connecting with customers over the phone and email, we want to hear from you!
As a Parts Front Counter Representative, you will play a crucial role in delivering exceptional customer support. You’ll be the first point of contact for retail customers over the counter and by remote channels, helping them find the parts they need to keep their operations running smoothly.
In addition to assisting customers, this position will provide support in the warehouse as needed. This may include helping with receiving and organizing parts, pulling and staging orders, maintaining inventory, and assisting with other warehouse duties to help keep the department running efficiently.
Why Choose Kraft Tank Corporation?
At Kraft, you won’t just be another employee. You’ll be a valued member of a dynamic team dedicated to excellence and innovation in the tank industry. We pride ourselves on fostering a collaborative work environment where your ideas and contributions are recognized and celebrated. Come be part of a company that is committed to your professional growth while setting you apart from the competition!
What You’ll do:
· Be the Voice of Customer Service: Be the friendly voice on the other end of the line and assist over the counter customers, addressing their parts needs with expertise and enthusiasm.
· Stay Ahead of Customer Needs: Proactively manage a daily customer call list to communicate and anticipate weekly and monthly orders including coordinating delivery routes.
· Facilitate Orders Smoothly: Verify customer account status and secure necessary authorizations to ensure seamless accuracy and satisfaction.
· Create a Welcoming Space: Organize and restock the showroom to provide customers with an inviting shopping experience.
· Warehouse Operations
o Receive incoming parts shipments and verify items against packing slips and purchase orders.
o Stock and organize inventory to maintain an efficient, accurate, and well-organized warehouse.
o Pick, stage, and prepare parts orders for customers and shipments.
o Assist with cycle counts and help maintain accurate inventory levels.
o Maintain a clean, safe, and organized warehouse environment.
· Parts Support & Customer Service
o Assist the parts team by locating and pulling parts quickly and accurately.