What are the responsibilities and job description for the Concierge position at KRAFT SPORTS AND ENTERTAINMENT LLC?
SUMMARY: A VIP Services Concierge is the primary contact for premium clients and guests during Gillette Stadium events, including Patriots home games and concerts. Staff will be expected to provide the highest level of customer service with professionalism and courtesy in order to enhance the game day experience in our premium areas. VIP Services Concierge are required to work all Patriots home games as well as other special events throughout the year. Staff will work as part of a team dedicated to excellence.
DUTIES AND RESPONSIBILITIES
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Welcome guests, handle inquiries, and assist all fans in a friendly, courteous, and approachable manner
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Engage and educate guests on premium facilities, amenities, and game day happenings
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Assist with Patriots Alumni autograph sessions, Cheerleader visits, game day giveaways, and post-game activities
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Proactively identify potential service issues and engage the applicable personnel
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Communicate observations and feedback to management in order to ensure efficient resolutions
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Field requests for special arrangements or services
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Provide guests who require mobility assistance with appropriate accommodations
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Maintain the highest emphasis on safety and security at all times
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Monitor entertainment within premium areas including televisions, video walls, and sound systems
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Ensure proper set up and break down of premium areas
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Work with VIP Services staff, managers, and other departments to create an outstanding team environment
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Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
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This position has no supervisory responsibilities
SKILLS AND QUALIFICATIONS
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Outgoing, enthusiastic, and friendly
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Quick-thinking and responsive
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Strong organizational skills with an acute attention to detail
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Customer service-oriented with experience in fast- paced environments.
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Ability to communicate effectively and professionally
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Excellent interpersonal skills
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Ability to adapt and troubleshoot challenging situations
PHYSICAL DEMANDS
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
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The noise level in the work environment is usually quiet except for on a game days or events in which case the noise level can be moderate to loud
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Fast paced environment
CERTIFICATES, LICENSES, REGISTRATIONS
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None required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Salary : $15 - $20