What are the responsibilities and job description for the Service Writer - Advisor - Generator / Heavy Equipment position at Kraft Power?
Kraft Power is Growing and looking for another experienced Service Writer - Advisor - Generator / Heavy Equipment / Marine Equipment
Title: Service Writer - Advisor - Generator / Heavy Equipment
Department: Service Team
Reports to: Service Manager
Main Function: Service Writer - Advisor - Generator / Heavy Equipment
This person will be responsible for customer inquiries and will be responsible for working up technical and commercial solutions and quotes to offer customers for Engines and Generators. Responding to customer inquiry through scope of work completion. This includes developing and pricing the scope of work, scheduling and closing the work order for invoicing.
Duties and Responsibilities:
Under the general direction of the Service Manager, the Product Support Coordinator responsibilities include but are not limited to the following:
- Responsible for developing quotes for repairs on Equipment
- Develops professional rapport with our customers that fosters a good relationship where Kraft Power maintains the status as preferred vendor for our customers.
- The ability to work within the company system for quoting, scheduling, and billing. Ability to work the quoting and work order system through all the workflow requirements.
- Schedule technicians for additional work by working within the system and communicating with the customer.
- Technical knowledge required to work up quotes for the projects.
- Responsible for customer relationships and improving customer satisfaction. Act as point of contact for the customer.
Skills:
- Ability to communicate with co-workers and staff in an articulate, courteous, and business-like manner.
- Capable of working independently, keeping supervisor appropriately informed regarding operational issues.
- Technical knowledge in the power generation industry preferred, engine and/or generators.
- Proficient in MS Office Suite programs specifically PowerPoint, Excel, Outlook, and Word
Preferred Qualifications:
· Technical expertise in power generation, heavy equipment, or automotive industry preferred, but not required. Engines and Generators
· Excellent customer relationship skills preferred.
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $65,000 - $90,000