What are the responsibilities and job description for the Dispatcher / Customer Service coordinator-Generator heavy Equipment position at Kraft Power?
Title: Customer Service Representative Department: Service Team
Reports to: Service Manager
Main Function: This person will provide administrative support for our team quoting additional repairs & scheduling Planned maintenance. The person will be responsible for providing support for customer inquiry through scope of work completion. This includes reaching out to customers in a responsive manner, follow-up, scheduling and closing the work order, and customer assistance.
Duties and Responsibilities:
Under the general direction of the Service manager, the Customer Service Representative’s responsibilities include but are not limited to the following:
- Drive customer satisfaction, drive urgency, response and follow through. Prioritize and funnel incoming requests and responses to appropriate personnel.
- Works toward continuous improvement of quality and customer Service (NPS & CES)
- Responsible for administrative workflow tasks such as sending quotes, customer follow up, requesting purchase orders, scheduling the work, and closing work orders.
- Develops professional rapport with our customers that fosters a good relationship where Kraft Power maintains the status as a preferred vendor for our customers.
- Schedule technicians for additional work that is created through the quote system.
- Ability to create quotes in our system.
- Responsible for customer relationships and improving customer satisfaction. Act as a point of contact for the customer.
Skills:
Ability to communicate with co-workers and staff in an articulate, courteous, and business-like manner.
- Capable of working independently, keeping supervisor appropriately informed regarding operational issues.
- Technical knowledge in the power generation industry preferred, engine and/or generators.
- Proficient in MS Office Suite programs specifically PowerPoint, Excel, Outlook, and Word
Preferred Qualifications:
· Excellent customer relationship skills are preferred.
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Woburn, MA 01801 (Preferred)
Ability to Relocate:
- Woburn, MA 01801: Relocate before starting work (Preferred)
Work Location: In person
Salary : $26 - $32