Director, Client Success - Talent & Culture Technology

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KPMG is currently seeking a Director, Client Success - Talent & Culture Technology to join our Digital Nexus organization. This is a hybrid work opportunity.

Responsibilities:

• Develop and execute a comprehensive client success strategy for the Talent and Culture technology portfolio, ensuring alignment with the firm's strategic objectives and named points of contact in the organization
• Perform as a strong advocate for the Digital Organization, in the championing of AI within the Talent and culture domain; drive strategy with peers to identify, evaluate, and integrate AI-powered solutions to enhance employee experience, generate predictive insights into our workforce, and drive significant operational efficiencies
• Lead the discussion and collaboration between Talent and Culture and the IT delivery organization with a lens of success, change management and best practice for the firm-wide implementation of our new SaaS platform for training; identify blockers to user adoption, monitor the engagement, and partner with the team to maximize the platform's value
• Oversee and manage any client-facing aspects of the transition from our legacy workflow and ticketing systems to the standard implementation of ServiceNow, ensuring minimal disruption and a high level of user satisfaction; build and maintain strong, collaborative relationships with senior stakeholders across HR, IT, and the business; serve as the primary point of contact for the portfolio's programs, acting as a trusted advisor and the voice of the internal client
• Build and mentor a high-performing team of client success professionals, fostering a culture of client-centricity, accountability, and excellence; define, measure, and report on key performance indicators (KPIs) for client success, including adoption rates, user satisfaction (CSAT/NPS), and overall business value; use data-driven insights to drive continuous improvement
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
  
  

Qualifications:

• Minimum ten years of recent experience in a senior-level client success, relationship management, or account management role within a large, complex enterprise; experience in a "Big four" accounting or professional services environment is a significant advantage
• Master of Business Administration or advanced degree from an accredited college or university is preferred; minimum of a Bachelor's degree from an accredited college or university in business administration, human resources, information technology, or a related field is required or acquired academic level by working experience
• Proven track record of successfully managing large-scale, technology-enabled business transformation programs
• Direct experience with HR technology is essential; specific knowledge of Workday, SuccessFactors, Cornerstone OnDemand, and/or ServiceNow is highly preferred
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6799_9_26

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.