What are the responsibilities and job description for the IT Infrastructure Support Technician position at KPG99 INC?
Title: IT Infrastructure Technician
Location: 5 days onsite - Olathe, KS
Duration: 12 month contract.
Interview Mode : Phone Video
Job Description:
We are seeking a motivated IT Infrastructure Support Technician to support daily IT operations, network connectivity, hardware installations, and infrastructure projects at an onsite location. This role is ideal for someone with foundational IT infrastructure knowledge, strong troubleshooting skills, good communication, and a willingness to learn new technologies.
You will collaborate with technical teams, business stakeholders, and external vendors to maintain reliable IT services and support infrastructure improvements.
Key Responsibilities
- Monitor and respond to IT incidents involving network connectivity, servers, hardware, and infrastructure services.
- Troubleshoot wired and wireless network connectivity issues and assist remote technical teams with diagnostics.
- Install, configure, and maintain network equipment, cabling, and related IT hardware.
- Support infrastructure projects, planned maintenance activities, scheduled outages, and change management.
- Coordinate onsite vendor activities involving network cabling, hardware installation, and audiovisual equipment.
- Participate in daily Agile/Scrum meetings to communicate progress and coordinate project activities.
- Assist with connecting technical equipment to appropriate network segments.
- Maintain incident tickets, document troubleshooting activities, and communicate updates to stakeholders.
- Travel occasionally to nearby sites and participate in a scheduled on-call rotation.
Required Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Proactive approach to troubleshooting, problem-solving, and customer service.
- Ability to work onsite Monday through Friday.
- Willingness to learn new technologies and collaborate with technical teams.
- Ability to support occasional travel and scheduled on-call responsibilities.
- Ability to work safely in an industrial or equipment-intensive environment.
Preferred Qualifications
- 1–2 years of hands-on experience in IT support, infrastructure, networking, server support, or hardware troubleshooting.
- Familiarity with LAN/WAN, wired and wireless networks, switches, and network cabling.
- Basic understanding of cloud computing concepts.
- Experience with IT service management tools such as ServiceNow.
- Exposure to Agile/Scrum environments and infrastructure project coordination.
- Experience setting up audiovisual equipment or video conferencing rooms.
- Strong customer service skills and experience providing support to internal business users.