What are the responsibilities and job description for the IT Infrastructure Technician position at Hatch Pros Inc.?
Overview
You keep a busy industrial site s technology running and green. As the onsite infrastructure technician in Olathe, Kansas, you own the network, servers, and IT projects that keep the site connected. You learn the role side by side with experienced site leads, then run it on your own within about three months. You don t need years of experience. You need curiosity, follow-through, and a knack for working with people.
DUTIES
You keep a busy industrial site s technology running and green. As the onsite infrastructure technician in Olathe, Kansas, you own the network, servers, and IT projects that keep the site connected. You learn the role side by side with experienced site leads, then run it on your own within about three months. You don t need years of experience. You need curiosity, follow-through, and a knack for working with people.
DUTIES
- Watch the incident ticket queue and respond to outages, server issues, and network problems.
- Plan and manage infrastructure projects with business teams, including planned outages and change management.
- Act as the onsite hands and eyes for remote network analysts as they troubleshoot wired, wireless, and fiber connections.
- Install new network equipment, from base setup to physical installation and cabling.
- Coordinate and escort vendors for cabling, audiovisual (AV), and hardware work.
- Join a one-hour daily Scrum meeting to track project progress with your Agile team.
- Help connect lab equipment to the right network segments.
- Travel to other Midwest sites about once a quarter and join an on-call rotation about once every five to six weeks.
- Clear, friendly communication with business customers, both spoken and written
- A proactive mindset. You spot problems and act without waiting to be asked.
- A real willingness to learn new technical skills on the job
- Basic project skills: planning work, keeping others informed, and following through
- Ability to work onsite in Olathe, Kansas, Monday through Friday on a 7 a.m. 4 p.m. or 8 a.m. 5 p.m. Central schedule
- Comfort with quarterly travel, an on-call rotation, and handling equipment in an industrial setting (steel-toe boots required for plant access)
- High school diploma or equivalent
- White glove experience, customers are internal
- One to two years of hands-on network, server, or hardware experience
- Familiarity with wired and wireless networks, local area networks (LAN), and wide area networks (WAN)
- A basic understanding of cloud concepts
- Experience with Agile or Scrum teams
- ServiceNow experience
- AV or Zoom Room setup experience (training is provided)
Salary : $35 - $40