What are the responsibilities and job description for the Information Technology Analyst position at KPG99 INC?
Temp IT Analyst – On-Site (Boston, MA)
Location: Boston, MA (On-Site)
Work Authorization: US Citizens or GC Holders
Type: Contract (Short-term; approx. 3 months,)
Position Overview
The Temp IT Analyst is a first-level technical support role responsible for delivering high-quality technology assistance, supporting daily IT operations, facilitating meeting technologies, and participating in IT projects. The ideal candidate will have experience in a law firm, financial, or other professional corporate environments and must demonstrate a high level of professionalism, customer service, and technical expertise.
Required Skills & Proficiencies
- Advanced experience with Microsoft Operating Systems, installation, and configuration.
- Advanced proficiency with Microsoft Office Suite.
- Strong experience with ServiceNow.
- Strong proficiency in MS Teams.
- Advanced to expert knowledge of remote access technologies (Citrix, VPN).
- Advanced to expert experience with mobile technologies (iOS, iPadOS).
- Advanced understanding of networking concepts, cabling, and communications hardware.
- Expertise in inter/intra/extranet technologies.
- Strong experience with Document Management Systems (e.g., iManage/Work 10).
- Strong knowledge of customer service best practices.
- Solid understanding of data security principles.
- Experience supporting or participating in IT projects and deployments.
Qualifications
- Associate’s or Bachelor’s degree preferred (or equivalent hands-on experience).
- 3 years of experience supporting end users with software, hardware, and networking.
- 3 years supporting LAN/WAN and network systems.
- 3 years installing, configuring, and maintaining client operating systems and equipment.
- Prior experience in a professional services or law firm environment preferred.
--