What are the responsibilities and job description for the Customer Experience Coordinator position at Kowboy Fence Company?
We're hiring a Customer Experience Coordinator to be the first voice our customers hear. If you're organized, great on the phone, and love making people feel taken care of — keep reading.
Kowboy Fence Company is a family-owned business with locations across Nashville, Jackson, Knoxville, Huntsville, Birmingham, Louisville and growing fast. We specialize in residential and commercial fencing, and we pride ourselves on doing great work with people who actually care.
WHAT YOU'LL DO
→ Answer and manage incoming calls and emails with warmth and professionalism
→ Schedule appointments and keep our sales team's calendar running smoothly
→ Track leads and update records in HubSpot (our CRM)
→ Follow up with customers and keep communication consistent from inquiry to project completion
→ Spot opportunities to improve our customer experience
WHAT WE'RE LOOKING FOR
→ Strong communicator — clear, kind, and professional in every interaction
→ Highly organized with sharp attention to detail
→ Self-motivated and comfortable working independently
→ Experience with CRM tools (HubSpot a plus)
→ Background in construction or home improvement is a bonus — not required
→ High school diploma required; bachelor's degree preferred
WHY KOWBOY? We're not a big corporation. We're a team that has each other's backs, takes the work seriously, and knows how to have fun doing it. You'll have real ownership over your role, a voice in how we improve, and genuine opportunities to grow with a company that's expanding across the Southeast. Our values: respect · hard work · accountability · fun
Ready to join the team? Apply below or send your resume to amy@kowboyfence.com.
📍 Jackson, TN | Full-Time | In-Office