What are the responsibilities and job description for the Spa Attendant - Full Time position at KOURY CORPORATION?
Spa Attendant
Mission of the Role
Provide a relaxing and welcoming atmosphere for hotel guests and local clients to unwind from the everyday rigors of life and experience soothing spa treatments that renew and rejuvenate mind, body, and spirit, ensuring guest satisfaction.
Provide a safe, comfortable, and respectful space for spa employees and contractors to provide quality spa services for guests.
Core Job Responsibilities & Duties
- · First response to phone inquiries into the spa.
- · Responsible for discussing and scheduling spa services for guests.
- · Maintains communication with technicians for smooth day-to-day operations.
- · The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
- · Ensure spa repair and maintenance requests are handled in a timely manner.
- · Acknowledge and resolve guests’ concerns.
- Main contact to handle reservations for all guests.
- Maintain the cancellation list to ensure second chance bookings when openings become available.
- Greet guests upon entry to the spa and answer any questions to acclimate them to the spa.
- Assists in resolving guests’ issues and maintains a professional environment.
- Develop and maintain good business relationships with VIP’s and loyal customers of the spa
- Executing any additional daily operations and priorities as assigned by the Spa Director and Assistant Spa Manager.
Koury Corporation is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.