Salesforce Administrator

This unique role combines SDLC best practices and technical skills to enable key business growth & success through the implementation, management & enhancement of solutions. The Commercial IT Business Partner is accountable for supporting our Salesforce environment, acting as a strategic partner to the sales, quoting & Incentive management teams. They will be expected to understand, prioritize & execute solutions in Salesforce and integrated systems. It will also involve hands-on configuration work in the Salesforce solutions suite. The position requires strong project planning, technical understanding, and effective communication to translate business needs into measurable results. 
 

This in-person position reports to the VP, Corporate Tech & Strategy, and operates from our corporate headquarters in Medina, OH. 10-15% annual travel is anticipated to support Koroseal's multi-site operations. 

Key Responsibilities: 

• System administration & support 
  • Manage user profiles and groups in Salesforce, including but not limited to: managing user permissions and creating user profiles as needed. 
  • Ensure the proper functioning and availability of current Salesforce applications (Sales Cloud, Revenue Cloud, Service Cloud & Spiff) as configured by the organization, including but not limited to: system monitoring, health integration and verifying resource Integrity.
  • Troubleshoot issues by diagnosing problems and finding the root cause, responding to escalated helpdesk requests and escalating to vendors as needed. 
  • Provide consistent training to IT level 1 & 2 support for end-user support in the company's Salesforce environment.
  • Maintain software licenses and conduct audits.
• System development lifecycle management & governance
  • Establish & maintain strong relationships with Sales, quoting & commissions business leaders & user groups.
  • Evaluate existing business processes in Salesforce and integrated to identify areas for improvement and define the scope of new solutions.
  • Analyze and plan for Salesforce enhancements and/or processes, including project planning, progress monitoring, backlog management and user training content.
  • Facilitate workshops with stakeholders to collect detailed application requirements, creating documentation such as user stories, business requirements and process diagrams. 
  • Serve as the primary communication channel between business users and technical resource partners.
  • Collaborate with technical teams to design and implement solutions that drive business goals and meet user requirements.
  • Monitor implemented solutions, gathering feedback, and identifying opportunities for future enhancements. 
• Vendor Alignment  
  • Interact with vendors to resolve problems.
  • Negotiate project commitments, balancing benefits, scope, and costs. 
  • Manage vendor performance, contracts, and SLAs to ensure value and reliability.
  • All other duties as assigned.

Skills & Qualifications: 

• Bachelor’s degree in IT, Business, or related field. 
• 7 years of IT experience with 3 in business analysis and/or project delivery.
• Strong background in waterfall and agile practices and cross-functional project management.
• Experience with application administration and vendor oversight.
• Analytical skills to conduct root cause, cost-benefit, and performance analyses.
• Strong communicator with ability to engage both technical and business stakeholders.
• Customer first mindset and ability to communicate with all levels of the organization  
• Ability to lift up to 50lbs and provide hands-on support as needed 

Koroseal Total Rewards:  

• Vacation time, personal time, and 11 paid holidays 
• Medical, Dental and Vision Insurance including a Flexible Savings Account
• Company paid Short Term Disability & Life Insurance with supplemental options available for employees
• 401(k) with company match  
• Paid training and career development  
• Employee well-being benefits including robust EAP offering  
• Company events