What are the responsibilities and job description for the Front Office Manager position at Kornegay Co LLC?
Job Title: Hotel Front Office Manager
Location: Mount Olive, North Carolina, United States
Employment Type: Full-time
Job Brief:
We are seeking a professional and customer-focused Hotel Front Office Manager to lead our front desk team and ensure outstanding guest experiences. As the face of our hotel, you will oversee daily operations including check-in/check-out processes, reservations, and guest service. The ideal candidate thrives in a fast-paced hospitality environment, demonstrates strong leadership skills, and has a passion for delivering exceptional service.
Key Responsibilities:
- Supervise, train, and mentor front desk staff to ensure high standards of service.
- Oversee guest check-ins, check-outs, reservations, and inquiries efficiently.
- Handle and resolve guest complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to ensure rooms are ready and guests’ needs are met.
- Maintain accurate records of bookings, occupancy, and financial transactions.
- Monitor front desk operations to ensure compliance with hotel policies and procedures.
- Prepare reports on daily operations, occupancy, and guest satisfaction metrics.
- Manage department schedules and ensure appropriate staffing levels.
- Implement strategies to enhance guest satisfaction and promote hotel reputation.
Qualifications:
- Minimum of 2 years’ experience in front office operations or hospitality management; prior experience as a Front Desk Supervisor, Assistant Front Office Manager, or similar role preferred.
- Strong knowledge of hotel management software and reservation systems.
- Excellent leadership, organizational, problem-solving, and communication skills.
- Ability to multitask and work effectively under pressure.
- Customer service-oriented mindset with attention to detail.
- Additional language skills are a plus.
Additional Information:
- Reports to the Hotel General Manager
Pay: $18.00 - $22.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $18 - $22