Universal Access Intake Specialist

Summary: KYCC's FamilySource Center has two primary goals: (1) increased family income; and (2) improved academic outcomes for students, to complete High School/GED, and access post-secondary education. The Universal Access Intake Specialist will screen, enroll, and assess eligible clients into the Family Source Center program. The Universal Access Intake Specialist will also provide provide general case navigation services to ensure clients access multiple KYCC programs and services.

This position is scheduled for Monday-Friday, 9:00 a.m. - 5:30 p.m. There is one regular and one temporary position available.

• 1 position: Regular, full-time, non-exempt position.
• 1 position: Temporary, full-time, non-exempt position with an expected end date of June 30, 2026.

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Duties / Responsibilities

- Client Intake and Case Management:

• Screen potential clients for eligibility and 350 enroll households into the FamilySource Center (FSC).
• Administer and complete program enrollment forms and Salesforce database entry with attention to detail in a timely manner as assigned by supervisor.
• Create detailed case notes of the current situation and aspirations of each person/household.
• Be resourceful in identifying and facilitating resource linkages that complement the available services.

- Outreach, Engagement and Events:

• Provide internal and external orientations and outreach to promote FSC program and services.
• Participate in community outreach activities to bring visibility to the program and services.
• Participate in FSC activities and events such as Volunteer Income Tax Assistance (VITA) Tax Preparation, weekly grocery distribution events, Baby2Baby events, etc.
• Attend and support events to engage and establish rapport with families, partners, and community stakeholders.

- Administrative and Reporting Support:

• Assist in preparing reports for the agency, funder, local government, fund development, and collaborating agencies.
• Provide general office support to fellow FSC staff including front desk coverage, tidiness and cleanliness.
• Participate in monitoring/audit reviews.

- Meetings, Trainings, and Professional Development:

• Attend required meetings including staff meetings, quarterly agency-wide meetings/trainings.
• Attend relevant meetings and professional development trainings, conferences, workshops and seminars to maintain and improve professional competence as assigned by the supervisor or funder.

- Other related duties as assigned by the Lead Universal Access Intake Specialist and/or FamilySource Center Manager.

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Minimum Requirements / Qualifications (All applicants MUST meet the minimum qualifications):

• Bachelor’s degree in social work, psychology, child development -OR- a related field with two years demonstrated experience providing case management services to vulnerable populations.
• Demonstrable knowledge and skills in case management and supervision, social services, and organization skills.
• Bilingual capacity (Spanish/English or Korean/English).
• Ability to organize and prepare documentation in a timely manner.
• Possess initiative, flexibility, and ability to work under pressure without direct supervision.
• Demonstrable working knowledge of the use and operation of personal computers, Microsoft Office (Excel), Zoom, Google Suites, and database entry.
• Strong interpersonal, organizational, written and communication skills.
• Strong commitment to working with a multicultural community.
• Ability to work collaboratively with others and a willingness to participate fully in the team process.
• A valid Class C California Driver License, access to a personal automobile and proof of auto insurance.
• Proof of eligibility to work in the United States.
• Physical requirements: Seeing to inspect written documents; ability to communicate with KYCC staff, clients and public; sitting, standing and walking for extended periods of time; bending, kneeling and reaching to retrieve and replace files; and dexterity of hands and fingers to operate office equipment; and ability to lift up 40 lbs.

NOTE: The selected candidate will be required to complete a Livescan (fingerprint process), background check, and TB test after a conditional offer of employment has been extended.

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To apply, please submit a resume and cover letter.

KYCC is an EOE & E-Verify Employer.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• Social work or intake assessment: 2 years (Required)

Language:

• Spanish/ Korean (Required)

Work Location: In person

Salary : $25 - $28