What are the responsibilities and job description for the Client Partner position at KORE1?
Client Partner
This Role Is Onsite in Troy, MI
Who We Are Looking For
Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers. The individual in this role will work closely with clients and company employees to establish objectives and define specifications and solution requirements. The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders.
What YOU Will Be Doing
- Gain an understanding of the company product: Policy, Rating, Claims, Billing, Reinsurance, Insured Portal, and Business Intelligence.
- Serve as the primary point of contact for our clients, foster strong relationships and ensure exceptional customer satisfaction.
- Understand the customer's products, operations, and structure.
- Study the customer business; interview key customer personnel and company staff who have worked with customer; identify and evaluate additional needs; and analyze opportunities.
- Review client business processes, provide feedback, and identify areas of opportunity for the company.
- Guide the customer on the proper use, implementation, and maintenance of company.
- Oversee and drive full implementation processes, leveraging internal and client resources.
- Collaborate with the customer and internal teams to ensure successful implementation of client projects; manage timelines, resources, and deliverables.
- Conduct regular status meetings with clients to provide updates on design decisions and general project progress, as well as gather feedback.
- Analyze data and generate reports using tools like Excel to track project metrics and performance indicators.
What It Takes (some or all)
- Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred)
- Minimum of 5 years of IT package implementation experience
- Outstanding communication skills (written and verbal), with a focus on client interactions
- Ability to comprehend complex business specifications and translate them into actionable plans
- Experience with Agile practices and methodology
- Ability to de-escalate project/client conflicts and offer creative solutions
- Expertise in Microsoft Excel and other relevant tools
- Demonstrated leadership and negotiation abilities
Compensation depends on experience but is typically $90K-$140K annually.
Salary : $90,000 - $140,000