IT Support Technician (On-site)

F. Korbel & Bros., Inc. has an open Information Services position for an IT Support Technician in their Guerneville office.

Currently seeking an IT Support Technician to perform initial and advanced analysis of hardware, software, and other technical issues. Supports, troubleshoots, administers, and maintains a wide range of technologies relating to desktops, laptops, servers, printers, mobile devices, various peripherals and other vendor specific hardware and software. Deploys various hardware and software applications leveraging enterprise deployment tools. Provides Tier 1, 2 & 3 end-user support by assisting users on hardware and software questions/issues, installing, maintaining, and upgrading equipment, running diagnostics to isolate problems, and recommending possible solutions. Requires frequent use of tact, discretion, and independent judgment; knowledge of corporate divisions, departments, and remote sites; and the interpretation and application of policies, procedures, and regulations. Provides administrative support to IT Manager.

Snapshot of Responsibilities:

· Provide Tier 1, Tier 2, and Tier 3 end-user support and hardware/software technical support by expeditiously resolving help desk support tickets.

· Install, configure, troubleshoot, and maintain various computer and network hardware: desktops, laptops, kiosks, printers, wireless access points, mobile devices, peripherals, etc.

· Maintain desktop and laptop images by updating and deploying appropriate operating systems and core business applications using native and third-party deployment tools.

· Perform operating system and application patch management/upgrades on computer systems, peripherals, mobile devices, and other various systems.

· Perform computer upgrades and replace failed systems by coordinating schedules, scope of objectives, and standards.

· Install, maintain, and troubleshoot networked security cameras systems and servers.

· Assist outside vendor personnel with problem identification and installation of hardware and peripheral components; coordinate hardware repairs with vendors as needed.

Experience/Qualifications:

• AA degree in Computer Science or its equivalent.
• 4 years of experience and knowledge in Information Technology or equivalent combination of education and experience.
• 4 years of experience supporting Microsoft Windows platforms and Office products.
• Strong troubleshooting skills; Windows OS kernel, driver & firmware compatibility, BSOD’s, system performance tuning, system dump troubleshooting, Windows registry editing and troubleshooting, Etc.

Job Type: Full-time

Pay: $29.78 - $40.22 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Help desk: 1 year (Preferred)
• Windows: 4 years (Required)

Work Location: In person

Salary : $30 - $40