Administrative Support Assistant

Job Responsibilities

Provides general office support and related tasks. Responsible for facilities oversight, various data entry tasks, answering incoming calls, directing calls to appropriate team members, mail distribution, flow of correspondence, requisition of supplies as well as other clerical and administrative duties.

• Greet visitors and answer incoming phone calls in a friendly, professional, and timely manner.
• Monitor the phone system for IT issues and report any malfunctions or problems.
• Maintain a clean and orderly reception area, training rooms, mail rooms, kitchen, and all break rooms.
• Open, date-stamp, and code administrative invoices for approval.
• Assist with mass mailings for various departments.
• Monitor the distribution of all packages delivered to the reception area.
• Order and distribute customer promotional materials.
• Monitor and order office supplies as needed.
• Maintain a monthly utility spreadsheet for gas, water, and electric usage.
• Update internal and customer phone lists.
• Retrieve mail from the mailbox and distribute it within the mailroom.
• Serve as the main point of contact for organizing, preparing, and cleaning up all onsite events.
• Act as the primary point of contact for building-related issues, including maintenance requests, repair needs, and facility concerns.
• Receive, log, and triage maintenance and repair requests from staff or tenants, ensuring timely responses and appropriate resolutions.
• Coordinate with internal maintenance teams and/or external vendors for repair work, inspections, and building services.
• Maintain detailed records of service requests, work orders, and completion timelines.
• Communicate clearly with staff regarding the status of repairs and expected timelines.
• Ensure that common areas, offices, and building systems (HVAC, lighting, plumbing, etc.) function properly and meet safety and cleanliness standards.
• Assist with space planning and small office moves or setups as needed.
• Monitor and replenish inventory levels of building supplies (e.g., light bulbs, cleaning products, breakroom, kitchen, and meeting room supplies).
• Escalate unresolved or high-priority issues to appropriate leadership or property management.
• Serve as the primary contact with the cleaning crew to ensure timely and proper cleaning.
• Monitor and replenish inventory levels of breakroom and kitchen supplies (e.g., coffee, plates, utensils).
• Oversee the distribution and tracking of security access devices such as fobs or key cards and maintain records of issued devices; deactivate lost or returned cards.
• Ensure the front desk is staffed at all times.
• Manage and monitor building security, including reviewing Brivo camera footage as needed to ensure the facility remains secure and safe.
• Maintain and manage centralized office communications and documentation through the PTC Teams site.
• Perform other duties as assigned.

Qualifications

• High School Diploma or general education diploma (GED)
• 5 years administrative support or relevant experience.
• Highly dependable with the ability to work more than normal scheduled hours when needed with minimum notice.
• Excellent oral and written communication skills.
• Strong interpersonal skills including ability to work with all levels of employment in all company locations.
• Good organizational and follow-up skills and ability to handle multiple tasks.
• Knowledge of Microsoft Word, Excel, Outlook and other Microsoft Office applications.
• Ability to effectively work with, and maintain the confidentiality of, sensitive materials and information.

Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.