Security Dispatcher

Security Dispatcher

Position Summary

Kootenai Health (KH) security personnel are responsible for ensuring a safe environment for KH patients, visitors, and staff. The Security Dispatcher is responsible for running the Security Operations Center (SOC), including but not limited to multi-line phone management, fire alarm monitoring, mass notification messaging, infant abduction system, and identification badging systems. Works directly with KH staff, visitors, external agencies, and vendors daily. Assists in investigations and retrieves camera footage and door reports for various agencies and departments, both internal and external. Reports to senior security leadership.

Responsibilities

Receives, evaluates, and prioritizes requests for security support

Dispatches, monitors, and closes out security service calls that come into the SOC

Utilizes two-way radio communication and radio dispatch software

Communicates with patients, visitors, providers, and staff in person and by phone

Works with various security systems to include CCTV

Works with Microsoft Office products to create/maintain data and reports

Utilizes mass notification systems and overhead paging apparatuses

Utilizes multiple alarm monitoring systems to include infant abduction alarms

Creates KH ID badges and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors

Ensures all security systems and devices are functioning properly through testing and preventative maintenance while maintaining appropriate records and documentation

May serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court

Assists in investigations as needed per the Security Manager and Human Resources

Maintains vehicle registration information for employees and providers

Assists the Security Manager, as well as other department leaders with related security support

Regularly works with security Office Coordinator and assists with badging duties

Troubleshoots access control issues regarding doors and badges

Participates in meetings regarding badging and other security issues as requested

Familiar with standards, concepts, practices, and procedures within the hospital security field

Relies on experience and judgment to plan and accomplish goals

Regular and predictable attendance is an essential job function

Performs other related duties as assigned

Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications

High school diploma or equivalent preferred

Must successfully pass an extensive background investigation

Prior dispatch/control center experience in a public safety environment preferred

Experience in face-to-face customer service interactions

Prior security, law enforcement, military, fire, and EMS experience is preferred

Excellent communication, customer service and interpersonal relationship skills

Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs

Must obtain the De-Escalation training through MOAB within 1 year of date of hire

BLS required

If operating a company vehicle as part of assigned duties or operations, Employee must have valid driver's license and motor vehicle record (MVR) consistent with KH's motor vehicle operation policies, as well as the eligibility requirements of KH's auto insurance carrier, which include but are not limited to restrictions on major traffic violations, limits on minor violations/incidents with a defined look-back period, and applicable age requirements

Knowledge of the Hospital Incident Command System

Successful completion of Basic Level Certification and receipt of certificate through the International Association of Hospital Security and Safety (IAHSS) within 1 year of date of hire

Working Conditions

Must be able to maintain a standing and/or sitting position

Typical equipment used in a clinical job

Must be able to stoop, crouch, or bend

Must be able to push, pull, or transport heavy equipment

Must be able to communicate and exchange accurate information

Must be able to lift and move up to 10 lbs

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%-6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today! Please reach out to Grey Mora at tmora@kh.org or Front Desk 208-625-4620 or email careers@kh.org with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.