What are the responsibilities and job description for the Automotive Service Appointment Coordinator position at Kool Automotive Group?
Job Title: Automotive Service Appointment Coordinator
Location: Grand Rapids, MI (Kool Chevrolet)
Job Type: Full-Time
Position Overview:
Kool Chevrolet is hiring a full-time Automotive Service Appointment Coordinator to support daily service operations. This role is responsible for scheduling customer service appointments, handling inbound and outbound calls, and ensuring an efficient and organized service schedule. This position also provides backup cashier support as needed.
Key Responsibilities:
Appointment Scheduling:
- Answer inbound customer calls in a professional and timely manner
- Schedule service appointments based on customer needs and technician availability
- Accurately enter and manage appointments using the dealership’s scheduling system
- Confirm, reschedule, and update appointments as needed
Customer Follow-Up:
- Make outbound calls to confirm upcoming appointments
- Follow up with customers who missed or canceled appointments to reschedule services
- Maintain a high level of customer service and communication
Cashier Support (as needed):
- Assist with customer payments and transactions
- Process payments accurately and efficiently
- Maintain a clean and organized cashier area
Administrative Support:
- Maintain accurate service records and appointment details
- Assist with managing daily service schedules
- Provide general administrative and clerical support to the service department
- Complete additional tasks as assigned by management
Schedule:
- Monday–Friday, 8:00 AM – 5:00 PM
- Alternating Saturdays required
Compensation:
- $16.00 per hour plus performance-based incentives (spiffs)
Qualifications:
- High school diploma or equivalent required
- Previous customer service or administrative experience preferred
- Experience with scheduling systems or appointment-based roles is a plus
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer skills and attention to detail
- Comfortable handling cash transactions
- Strong organizational skills and reliability
- Positive attitude and professional demeanor
Salary : $16