What are the responsibilities and job description for the Technical Support Specialist position at Konik?
Automation Technical Support Specialist
Direct Hire | Brooklyn Park, MN | $45–$48/hour
We are seeking a highly skilled Technical Support Specialist to join a global support team supporting advanced industrial manufacturing equipment used by customers around the world. This role is ideal for a technically strong professional who enjoys troubleshooting complex electro-mechanical systems, supporting customers, and solving problems in real time.
In this position, you will serve as a primary technical resource for customers and internal teams, providing remote troubleshooting, technical guidance, and occasional on-site service. You’ll collaborate closely with engineering, field service technicians, production teams, and spare parts specialists to ensure customers receive fast, effective solutions and exceptional service.
This is a great opportunity for someone who enjoys variety in their work, technical problem-solving, and working with cutting-edge manufacturing equipment.
Responsibilities:
- Provide technical support to customers and internal teams via phone, email, and remote connection tools.
- Troubleshoot and diagnose mechanical, electrical, and automation issues on industrial equipment.
- Identify replacement parts, provide repair instructions, and coordinate solutions with engineering and field service teams.
- Document support requests and resolutions within the service management system.
- Develop troubleshooting guides, service procedures, and recommended spare parts lists.
- Perform quality checks and manufacturing test protocols on newly built machines.
- Travel to customer sites as needed to troubleshoot equipment, perform maintenance, and support installations. Approximately 25% travel.
Qualifications:
- 10 years of experience in technical service, field service, or manufacturing support roles.
- Strong electro-mechanical troubleshooting skills involving industrial equipment, automation systems, or machinery.
- Ability to read and interpret blueprints, schematics, and technical documentation.
- Experience working with PLC-controlled machinery, industrial automation, or CNC-based systems preferred.
- Strong communication skills with the ability to support customers and collaborate across technical teams.
- Proficiency with Microsoft Office tools (Outlook, Excel, Word) and service documentation systems.
- Technical degree in robotics, automation, machinery, electronics, or related field (or equivalent experience).
Benefits:
- Competitive salary based on experience.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off, holidays, and flexible scheduling options.
- Professional development and training opportunities.
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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Konik has been a leader in the technical staffing industry for more than 50 years, providing the fastest and easiest link between employees and employers. Konik has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception and maintains a strong commitment to customer service.
Salary : $45 - $48