Drives Technical Support Specialist

Inside Sales - Drives Technical Support Specialist

Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fourth year in a row? If so, please read on...

Job Summary

Sell Variable Frequency Drives to existing and new L&S customers. Provide them with telephone support, customer site applications and technically support sales team with drives.

ESSENTIAL FUNCTIONS:

•        Outbound calling/selling to new and existing customers.
•        Handle customer calls for electric motors, controls, drives, and accessories.
•        Review technical specifications and quote accordingly, both over the phone and on-site.
•        Assist customers with technical questions on Variable Frequency Drives both on the phone and at customer sites.
•        Attend training courses required to become an L&S drive expert.
•        Coordinate large projects to ensure technical requirements are met.
•        Checks stock and enter orders in the system.
•        Contact suppliers for price and delivery times.
•        Quote customers – both verbal and formal quotes.
•        Call on customers with outside sales representatives or independently.
•        Follow up with customers and suppliers on quotations and orders.
•        Expedite orders with suppliers.
•        Maintain daily CRM system.
•        Enter purchase orders with suppliers.
•        Manage freight expenses on a per order basis.
•        Review inventory levels based on customer needs.
•        Work in customer portals.
•        Attend internal and external training
•     All other duties as assigned by supervisor.

REQUIREMENTS

• Minimum of 5 years inside sales experience.
• Familiar with electric motors, drives, and controls.
• Minimum 2 year technical degree or equivalent experience and aptitude.
• Excellent customer service skills.
• Willingness to make outbound sales calls.
• Proficient in Microsoft Office products.
• Knowledge of and able to use proper phone etiquette.
• Above average communication skills (oral, written).
• Computer literate; above average keyboard skills.
• Able to interact with people in a professional manner.
• Ability to multi-task.
• Fluent in English (verbal, written).
• 75% travel in MN and WI visiting customers

OTHER REQUIREMENTS

•        Able to wear PPE when in shop environment.
•         Observe all safety requirements.

This position is full-time, Monday-Friday. The ideal location of this candidate for the position would be in Minnesota, but L&S is open to a candidate from Wisconsin as well.