What are the responsibilities and job description for the Housekeeping Supervisor - Kona Village position at Kona Village Resort, A Rosewood Resort?
OVERVIEW/BASIC FUNCTION:
Responsible for assisting in the overall management of the Housekeeping Department.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
· Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
· Prepare staff schedules and payroll.
· Ensure guest complaints are resolved in a timely manner.
· Maintain employee attendance, uniform and room history cards.
· Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.
· Responsible for lost and found.
· Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.
· Maintain accurate records of linen and uniforms sent to and returned from laundry.
· Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
· Interact in courteous and professional manner with all guests, staff and community members.
· Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
· Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
· Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
· Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
· Maintain cleanliness and safety of work area.
· All other duties as required.
QUALIFICATIONS:
· Experience: Minimum three months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.
· Education: High school diploma; some college.
· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
· Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.
· Language: Required to speak, read and write English, with fluency in other languages preferred.
· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
· Licenses & Certifications: None required.
SALARY:
Responsible for assisting in the overall management of the Housekeeping Department.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
· Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
· Prepare staff schedules and payroll.
· Ensure guest complaints are resolved in a timely manner.
· Maintain employee attendance, uniform and room history cards.
· Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.
· Responsible for lost and found.
· Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.
· Maintain accurate records of linen and uniforms sent to and returned from laundry.
· Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
· Interact in courteous and professional manner with all guests, staff and community members.
· Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
· Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
· Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
· Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
· Maintain cleanliness and safety of work area.
· All other duties as required.
QUALIFICATIONS:
· Experience: Minimum three months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.
· Education: High school diploma; some college.
· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
· Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.
· Language: Required to speak, read and write English, with fluency in other languages preferred.
· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
· Licenses & Certifications: None required.
SALARY:
- $28.23 per hour
Salary : $28