What are the responsibilities and job description for the Stylist - Casual / On Call Kona Village position at Kona Village Resort, A Rosewood Resort?
OVERVIEW/BASIC FUNCTION:
Responsible to provide a professional service for hair, as well as salon services in accordance with the standards and procedures of the Spa; must have a basic knowledge of salon techniques and actively contributes to the retail of product available. Always cultivating and maintaining a professional attitude. Responsible for providing and promoting spa treatments, customer satisfaction treatment service standards, hygiene and cleanliness and equipment maintenance.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- To know all the safety and fire procedures
- To provide always a courteous, professional, efficient service and an incomparable service.
- To have a complete knowledge of its work as well as the ability to carry out each one of the functions and tasks listed in this job description
- To have a complete knowledge of all the departmental policies, procedures on watch and standards.
- To make sure that the standards stay daily at the maximum level.
- To inspect the area of treatments at the beginning of each turn and after each treatment, being made sure that this area is up to standards; making sure that it counts on all necessary products, amenities for the guest, towels, and others.
- To maintain a clean, disinfected and organized work area at all times.
- To verify and to fill up the area of amenities of spa at the beginning, during and at the end of its turn.
- Clean salon/nail room between clients and set up the nail area for the next client, in accordance with spa standard set-up requirements.
- Ensure that all members receive the Spa customer experience.
- Maintain inventory products.
- Schedule guest appointments and fill in client history record for each client treated.
- Verify medical releases from guests with applicable medical conditions.
- Conduct appointments according to guest’s comfort, desire and wellness goals. Follow service protocol.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Sanitize implements.
- To verify the condition of the facilities and the equipment of the Spa, and to report any damage immediately to the Spa Director
- To execute the standards of the Spa in the arrangement of the decoration and distribution of amenities.
- Undertake all the necessary preparations for the service of the Spa in the salon to assure that all the necessary material for the treatment ready and is prepared.
- To offer a warm welcome to the guest, to accompany them to the asked for area, to assure the guest flow and the services within the Spa.
- Anticipate the necessities of the guest, respond precise and respect the guest’s privacy at any time, all along maintain a positive relationship with the guest.
- Offer a customized service to the guest.
- Perform a professional service of nails, treatments of hands and feet, as well as technical of massage.
- Explain to the guest the benefits and the procedures of the treatments, thanks to a thorough knowledge of the product and its active ingredients.
- Apply products of the treatment in agreement with the measures and in the established time.
- Product recommendation and explanation of advantages and ingredients.
- To offer proper home care solution.
- Retail additional spa products
- Respects the privacy of the guest at all times.
- Attends the meetings if it is required.
- To maintain calm and courteous attitude at all times.
- To be familiarized with the policies and procedures of the hotel and the Spa.
- To handle cleaning materials in accordance with the department’s safety rules and use in accordance with manufacturer’s instructions.
- Assist all other staff at times of need.
- To attend all departmental and general staff meetings.
Other Standard Responsibilities
- Complies with the company policies.
- Works within all pre-set budgetary limits
- Takes on other tasks in addition to the ones stated, in a reasonable framework.
- Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
- Is always a “brand ambassador” and ensures brand integrity and clarity are always maintained.
- Models the company’s culture, vision, mission, and core values at all times
Qualifications
- High school diploma. Diploma or degree in a related field.
- Certified massage therapist, esthetician or salon technician.
- Technical Skills: All necessary skills to perform high level nail care, manicure, pedicure and gel removal.
- Licenses & Certifications:
- Certified Nail Technician –According to the local/country regulations, valid Cosmetology License
Experience
- Minimum 2 years’ experience as a Nail Technician in a luxury spa or salon environment, preferably within a luxury hotel.
Required Skills
General Skills
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills
- Good knowledge of wellness, spa and fitness industry
- Communication across departments efficiently
- Goal driven personality
- Ability to handle guest inquiry and complaint
- Ability to establish meaningful relationships with guests and members
- Hands on and results driven
- Costumer-first mentally, an understanding of luxury brands, commercial
- Creative and proactive, thinking differently and developing new ways of working
- Perform job functions with attention to detail, speed and accuracy
- Prioritize, organize and follow up
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Work cohesively with co-workers as part of a team.
- Maintain confidentiality of guest information and pertinent hotel data.
- Knowledge of TAC or SpaSoft is an asset.
Language
- Required to speak, read and write English. Additional language is an asset
Physical Requirements
- Must be able to exert physical effort in transporting 5-20 pounds. Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Salary
- $15 per hour
Salary : $15