What are the responsibilities and job description for the Service Planner position at Komatsu?
Service Planner 4/27/26 Salt Lake City, Utah, USA, 84104 35691 Onsite Position
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Job Overview
The Service Planner / Tool Room Coordinator plays a critical role in supporting a fast‑paced service operation by managing the tool room, coordinating parts and tooling needs, and ensuring technicians have what they need to perform their work safely and efficiently.
This role serves as a key link between technicians, the warehouse, vendors, and service leadership. The ideal candidate is highly organized, communicates clearly, and thrives in a dynamic environment that requires quick thinking, attention to detail, and strong coordination skills.
Key Job Responsibilities
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Join Komatsu and Be Part of Something Big!
Job Overview
The Service Planner / Tool Room Coordinator plays a critical role in supporting a fast‑paced service operation by managing the tool room, coordinating parts and tooling needs, and ensuring technicians have what they need to perform their work safely and efficiently.
This role serves as a key link between technicians, the warehouse, vendors, and service leadership. The ideal candidate is highly organized, communicates clearly, and thrives in a dynamic environment that requires quick thinking, attention to detail, and strong coordination skills.
Key Job Responsibilities
- Manage day‑to‑day operations of the tool room, including tool check‑in/check‑out, inventory control, and repairs
- Administer and maintain tooling and consumables systems, including employee access and equipment locations
- Coordinate tooling repairs by dispatching equipment, tracking progress, and communicating status updates
- Order and manage parts and tooling for technicians
- Track, manage, and expedite backorders to support service schedules and deadlines
- Communicate regularly with vendors to source parts, confirm availability, and expedite deliveries as needed
- Partner closely with the warehouse team to stage parts, manage cores/returns, and support pick/pack/ship processes
- Act as a high‑level parts and service support resource for technicians and supervisors
- Review tool room notes and collaborate with service leadership on additional technician needs
- Maintain accurate records related to parts, tools, vendors, and work‑in‑process (WIP)
- Communicate clearly and professionally with internal teams and external partners, both verbally and in writing
- 3 years of experience in customer service, parts, service coordination, warehouse, or tool room operations
- Strong working knowledge of parts ordering, inventory management, and vendor coordination
- Ability to manage multiple priorities in a high‑pace environment
- Excellent verbal and written communication skills
- Proficient in Microsoft Excel, Word, and other MS Office tools
- Experience with SAP and/or CDK strongly preferredComfortable working with ERP systems, parts portals, and inventory tools
- Valid driver’s license requiredReliable, detail‑oriented, and able to work independently with minimal oversight
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.