Room Attendant

Position Summary: Room attendant is dedicated to providing a consistent and exceptional guest experience by ensuring all guest expectations of guest room cleanliness and service standards are met and or exceeded. Maintain a clean and welcoming work environment at all times including Heart of House and guest areas while demonstrating a courteous, warm and professional attitude.

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Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Complete daily assignment within an 8-hour period.
• Clearly able to assist guests with Embassy Suites Brand Programs.
• Clean and maintain all guest rooms and surrounding section areas including doors, frames, walls, baseboards to Embassy Suites Brand standards.
• Ensure all rooms are completed to Embassy Suites Brand Standard
• Departure, Stayover

• All defects are reported through Quore

• Load and organize room attendant cart.
• Maintain a clean and organized cart.
• Maintain a clean and organized Heart of House work area including floor linen and storage lockers.
• Exercise safe work practices within job function based on company guidelines at all times
• Slips and falls
• Proper Lifting
• Chemicals
• PPE – Personal Protective Equipment
• Blood Borne Pathogens
• Sharps/broken glass
• Life Safety
• Secure guestrooms
• Work with doors closed

• Adhere to all guidelines pertaining to lost and found and suspicious activity.
• Adhere to appearance standards and guidelines