What are the responsibilities and job description for the Front Office Manager position at Kolter Hospitality?
Overview: A Kolter Hospitality Front Office Manager delivers service excellence to our guest by assisting the Assistant General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.
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Performance Expectations
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company
Passionately provide personalized guest service
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Performance Expectations
- Manage all aspects of front desk operations for assigned shift.
- Ensure all front office team members deliver the brand promise and provide exceptional guest service.
- Assist in greeting and checking in guests.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Responsible for the hiring, training, coaching and discipline of the front office team.
- Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
- Assist in ensuring an accurate payroll of front office department.
- Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
- Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
- Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
- Work with housekeeping and engineering to block rooms as necessary for maintenance.
- Report any items in need of repair.
- Follow all safety procedures while working.
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company
Passionately provide personalized guest service
Salary : $52,500 - $55,000