Customer Support Engineer II

Customer Support Engineer

Support the Tools That Power the World

Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide.

At Kokusai Electric Semiconductor Engineering Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.

ABOUT KSEC

Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.

We are committed to technical excellence, professional growth, and diversity in the workplace.

At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer II supporting Micron in Manassas VA provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites.

This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.

WHAT THIS ROLE IS DESIGNED FOR

• Mechanical, Electrical, Mechatronics, or related engineering graduates
• Early-career engineers (0–3 years’ experience)
• Technically curious individuals who enjoy troubleshooting and customer interaction
• Engineers who want structured learning and real-world impact

You don’t need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn.

YOUR DEVELOPMENT PATH

Phase 1 – Structured Training

• Combination of classroom instruction and on-the-job training (OJT)
• Safety protocols and cleanroom fundamentals
• Preventive maintenance (PM) and corrective maintenance (CM) fundamentals
• Basic system diagnostics and documentation usage
• Exposure to KSEC administrative systems and technical databases

Phase 2 – Guided Customer Support

• Perform preventive maintenance with supervision
• Assist with corrective maintenance and basic troubleshooting
• Learn tool architecture and subsystem functions
• Begin direct interaction with customer engineering teams

Phase 3 – Expanding Technical Scope

• Support multiple customer tool sets
• Perform independent maintenance tasks
• Develop diagnostic confidence
• Act as a professional liaison between customers and internal support teams

WHAT YOU’LL DO

• Perform preventive maintenance on advanced semiconductor equipment
• Assist in troubleshooting and corrective maintenance activities
• Follow KSEC and customer safety protocols at all times
• Support equipment installation or removal as required
• Complete documentation and administrative reporting accurately
• Provide feedback to technical support and engineering teams
• Maintain professional, customer-facing behavior

WHAT YOU’LL LEARN (YEAR 1–2)

• Diffusion and CVD system architecture
• Preventive & corrective maintenance methodology
• Diagnostic troubleshooting techniques
• Cleanroom and fab operational standards
• Customer communication and technical professionalism
• Multi-tool platform familiarity across customer environments

WHAT WE PROVIDE

• Structured onboarding and classroom training
• Mentorship from experienced Customer and Field Engineers
• Progressive responsibility with clear growth milestones
• Exposure to multiple customer tool sets
• Competitive compensation and benefits

WHAT WE’RE LOOKING FOR

• A.S. or B.S. in a technical discipline (or equivalent hands-on background)
• 0–3 years' experience in electro-mechanical support, maintenance, or related roles
• Strong mechanical aptitude
• Basic understanding of electrical systems and troubleshooting fundamentals
• Professional communication skills
• Flexibility for travel (as needed) and schedule adjustments

YOU’LL THRIVE HERE IF YOU

• Enjoy hands-on troubleshooting
• Like working directly with customers
• Want structured learning and mentorship
• Prefer real equipment over purely theoretical work
• Are comfortable in cleanroom and industrial environments

Compensation

The pay offered to a selected candidate will be based on several factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. (Range $70.7K - $93.6K). In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation.

Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

To apply, please send your resume to KSEC.jobs@kokusai-electric.com

Please specify reference number #1059