What are the responsibilities and job description for the Full Time Leasing Agent position at Kohner Properties Inc?
Description
We are seeking an experienced and energetic leasing agent to join our team at Hickory Trace Apartments. Hickory Trace is a community of one hundred and twenty-six apartments with a mix of one, two bedroom homes.
JOB BRIEF: The Leasing Agent is responsible for outreach marketing, and is instrumental in developing marketing plans and strategies in order to maximize occupancy.
FUNCTIONS OF THE JOB
- Greets and welcomes all visitors, residents and prospective residents.
- Answers telephone inquires. Encourages prospects to schedule appointments by utilizing creative closing techniques and overcoming objections.
- Must be knowledgeable regarding the apartment community, its amenities, the surrounding community, and its competition.
- Frequently shops competition (at least monthly) to improve sales technique and gain awareness of market comparables.
- Weekly outreach marketing to local businesses, preferred employers, etc. to establish and maintain positive relationships for referrals.
- Responsible for compiling and maintaining database of market comparables.
- Responsible for utilizing social media advertising
- Meets prospective residents and records information on guest card to ascertain needs and qualifications.
- Responsible for daily data entry of all leads (phone calls, e-mails and visits) and marketing sources.
- Responsible for conducting daily follow up with prospects.
- Responsible for daily inspection of display unit and or “show” apartments, amenities and the “leasing lane”. Promptly freshens as needed and reports any needed concerns or repairs needed.
- Exhibits a positive customer service attitude and represents the community and company well.
- Emphasizes features, benefits, and positive life style rewards of the community.
- Responsible for touring prospective residents, and balancing prospect’s needs with overcoming objections.
- Carefully conducts application verification process to ensure qualified applicants and submits to manager for approval.
- Inspects rented unit and checks keys well in advance of move in date.
- Prepares lease agreement. Collects initial fees and assists resident throughout move in process.
- Prepares and processes lease renewals and required paperwork for the renewal.
- Data entry of service requests, application information, market surveys, etc.
- Performs any additional duties assigned by Manager or Area/Regional Supervisor.
Scheduling: The schedule is Monday through Friday 8:00 - 5:00 p.m. On occassion, requires weekend and evening hours. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Requirements
- Must effectively convey ideas, images and goals to a diverse group of personalities verbally and in writing.
- Good customer service skills
- Competent in the use of telephone, fax, copier, scanner, and computer, including use of email, Microsoft Word, Excel and data entry.
- Must have valid driver's license and automobile insurance
Education/Experience:
- High school diploma or GED required
- Prior marketing or sales experience required; customer service experience helpful.
- Yardi experience is helpful, but not required