What are the responsibilities and job description for the Senior Credit Strategy & Engagement Analyst position at KOHLS?
About the Role
As Senior Credit Strategy and Engagement Analyst you will independently analyze and report trends to identify the health of the Kohl’s Card digital portfolio. You will explore opportunities to shape business objectives and engage with leadership to share key findings and insights with team members.
What You’ll Do
Utilize multiple data sources to analyze business trends and monitor the health of the Kohl’s Card portfolio
Proactively provide visibility to trends and variances as well as root cause analysis
Communicate trends and key metrics to business leaders
Conduct periodic reviews of the financial impact of performance data, return on investment projects and process improvement initiatives
Provide insights on risks and opportunities
Establish and maintain influential relationships with internal and external partners
Recommend and develop new reports and initiatives, using business knowledge and multiple data tools
Independently respond to ad-hoc business requests and communicate findings to business leaders
Share knowledge and insights with the team with detailed accuracy
Actively engage with leadership to analyze and identify opportunities to create a better customer experience
Additional task may be assigned
What Skills You Have
Required
3-4 years of experience in reporting and analysis
Business case development for Enterprise Prioritization of Credit Technology projects, partnering with Finance on Internal Rate of Return (IRR)/Net Present Value (NPV) values to be presented to executive leadership
Course Certifications or clearly demonstrated proficiencies in Microsoft Applications (Excel, Google Workplace, Word, Access and PowerPoint)
Proven ability to multitask and prioritize workload
Excellent written and verbal communication skills
Strong analytical, planning and organization, decision making and leadership skills
Preferred
Bachelor’s Degree
Experience in SQL Server, Adobe Analytics, Big Query, or Tableau
Experience in Contact Center environment and retail
