What are the responsibilities and job description for the Senior Credit Strategy & Engagement Analyst position at Kohl's?
About The Role
As Senior Credit Strategy and Engagement Analyst you will independently analyze and report trends to identify the health of the Kohl’s Card digital portfolio. You will explore opportunities to shape business objectives and engage with leadership to share key findings and insights with team members.
What You’ll Do
What Skills You Have
As Senior Credit Strategy and Engagement Analyst you will independently analyze and report trends to identify the health of the Kohl’s Card digital portfolio. You will explore opportunities to shape business objectives and engage with leadership to share key findings and insights with team members.
What You’ll Do
- Utilize multiple data sources to analyze business trends and monitor the health of the Kohl’s Card portfolio
- Proactively provide visibility to trends and variances as well as root cause analysis
- Communicate trends and key metrics to business leaders
- Conduct periodic reviews of the financial impact of performance data, return on investment projects and process improvement initiatives
- Provide insights on risks and opportunities
- Establish and maintain influential relationships with internal and external partners
- Recommend and develop new reports and initiatives, using business knowledge and multiple data tools
- Independently respond to ad-hoc business requests and communicate findings to business leaders
- Share knowledge and insights with the team with detailed accuracy
- Actively engage with leadership to analyze and identify opportunities to create a better customer experience
- Additional task may be assigned
What Skills You Have
- 3-4 years of experience in reporting and analysis
- Business case development for Enterprise Prioritization of Credit Technology projects, partnering with Finance on Internal Rate of Return (IRR)/Net Present Value (NPV) values to be presented to executive leadership
- Course Certifications or clearly demonstrated proficiencies in Microsoft Applications (Excel, Google Workplace, Word, Access and PowerPoint)
- Proven ability to multitask and prioritize workload
- Excellent written and verbal communication skills
- Strong analytical, planning and organization, decision making and leadership skills
- Bachelor’s Degree
- Experience in SQL Server, Adobe Analytics, Big Query, or Tableau
- Experience in Contact Center environment and retail
