What are the responsibilities and job description for the Spa Receptionist, Kohler Waters Spa position at kohler?
Location: Kohler, WI
Opportunity
Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and is one of only 64 five-star spas worldwide. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.
Specific responsibilities include:
- Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level
- Proficiently use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments
- Ensure accuracy of all reservations
- Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage and overall resort options and ability to communicate with our guest
- Support all spa retail activities outside of retail team hours
- Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes
- Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
- Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
- Maintain facility safety, cleanliness and guest amenity standards
- Replenish guest amenity items including Coffee, Hot Water, Creamer and Infused Water for both upper level public spaces and Finishing Spa
- Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels
- Support spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements. Includes preparing and serving food & beverage items outside of café hours
This is a part time year-round position, working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm.