What are the responsibilities and job description for the Senior Field Service Engineer position at kohler?
Location: Onsite - Kohler, WI (position requires 50% travel)
Opportunity
Kohler Co. is looking for a highly motivated and passionate Senior Field Service Engineer to join our team.
This position will be responsible for providing installation training to our customers and sales teams for Sterling Vikrell Bathing and Showering products. This individual will work closely with product managers, design engineers, sales and other stakeholders to ensure that their training programs accurately reflect the latest features and functionality of the products.
SPECIFIC RESPONSIBILITIES
- Coordinates and develops training curriculum for customer and installer visits in-field or at corporate facilities.
- Conducts training classes and activities to educate customers on technical and troubleshooting aspects of our products, handling, installation, and repair.
- Responsible for the development, delivery, and facilitation of various engaging training programs and materials targeted to trade partners, key specifiers, and strategic partner organizations.
- Designs and implements external training programs in conjunction with product managers, sales management, and marketing management in support of strategic objectives, priorities, and new product launches.
- Takes the lead in recommending, developing, and implementing skill gap closures for sales and marketing groups and Authorized Service Representative.
- Champions in-market training for distributors, contractors, and plumbers; spending approximately 50% of time in-market.