What are the responsibilities and job description for the Golf Front Desk, Whistling Straits position at kohler?
Location: Kohler, WI
Opportunity
Responsible for incoming calls, scheduling tee times, guest check-in, and handling all other front desk operations at Whistling Straits.
SPECIFIC RESPONSIBILITIES
- Perform and thoroughly understand all functions of the POS (Point of Sale) and TTS (Tee Time Scheduling) systems. This includes handling confirmation information, ensuring accuracy of reservations, guest check-in, and reconciliation of cash drawer.
- Greet and service customers in person and by phone. Answer general inquiries regarding golf courses; provide information regarding all hospitality businesses.
- Handle all cash transactions. Balance, deposit and record cash as necessary.
- Daily reconciliation of caddies with CME (Caddie Master Enterprises).
- Answer incoming phone calls. Route calls, take messages, and assist customers as needed.
- Assist in overseeing lost and found items.
- Ensure the golf shop, front desk, and all public areas are neat and orderly. Assist also in keeping general information displays stocked.
- Open and close the golf shop and front desk area according to established procedures.
- Assist Supervisor-Merchandising with inventory, golf shop sales, and maintaining order in the shop as needed.
- Handle complaints and suggestions according to policy.
- Perform other duties, as assigned, relating to the successful and smooth operation of the golf shop.
- Prepare and distribute monthly uniform schedule.
- Assist 1st Assistant-Inside with scheduling, training of Front Desk Clerk I, PGM Interns, and other seasonal staff.
- Create and manage shop sales incentive programs.
This is a part-time, seasonal opportunity working both weekdays and weekends. Shifts will vary between 5:30 am and 9:00 pm.