What are the responsibilities and job description for the Golf Front Desk, Whistling Straits position at Kohler Hospitality?
Work Mode: Onsite
Location: Kohler, WI
Opportunity
Responsible for incoming calls, scheduling tee times, guest check-in, and handling all other front desk operations at Whistling Straits.
Specific Responsibilities
Skills/Requirements
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
Location: Kohler, WI
Opportunity
Responsible for incoming calls, scheduling tee times, guest check-in, and handling all other front desk operations at Whistling Straits.
Specific Responsibilities
- Perform and thoroughly understand all functions of the POS (Point of Sale) and TTS (Tee Time Scheduling) systems. This includes handling confirmation information, ensuring accuracy of reservations, guest check-in, and reconciliation of cash drawer.
- Greet and service customers in person and by phone. Answer general inquiries regarding golf courses; provide information regarding all hospitality businesses.
- Handle all cash transactions. Balance, deposit and record cash as necessary.
- Daily reconciliation of caddies with CME (Caddie Master Enterprises).
- Answer incoming phone calls. Route calls, take messages, and assist customers as needed.
- Assist in overseeing lost and found items.
- Ensure the golf shop, front desk, and all public areas are neat and orderly. Assist also in keeping general information displays stocked.
- Open and close the golf shop and front desk area according to established procedures.
- Assist Supervisor-Merchandising with inventory, golf shop sales, and maintaining order in the shop as needed.
- Handle complaints and suggestions according to policy.
- Perform other duties, as assigned, relating to the successful and smooth operation of the golf shop.
- Prepare and distribute monthly uniform schedule.
- Assist 1st Assistant-Inside with scheduling, training of Front Desk Clerk I, PGM Interns, and other seasonal staff.
- Create and manage shop sales incentive programs.
Skills/Requirements
- Friendly, professional customer service skills
- Reliable, punctual, and able to work flexible hours (weekends/holidays)
- Ability to multitask in a fast-paced environment
- Comfortable standing for long periods
- Clean, professional appearance
- Knowledge of the game of golf
- Previous retail, customer service, or hospitality experience
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .