What are the responsibilities and job description for the Contact Center - Member Service Representative position at Kohler Credit Union?
Are you passionate about helping others and delivering exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level customer service opportunity is perfect for individuals looking to build a rewarding career in banking, financial services, member support, and customer care.
With a starting wage of $17.45-$19.50 per hour, this customer service position requires no previous banking or credit union experience. We provide the training, support, and career development opportunities needed to help you succeed while making a meaningful difference in our members' financial lives.
Training will take place in Sheboygan, WI, with the opportunity to transition to our Mequon Branch upon successful completion of the training program.
What You'll Do
As a Member Service Representative, you will provide outstanding customer service and member support while serving as a trusted resource for financial solutions. This contact center role allows you to assist members through multiple communication channels while building meaningful relationships and delivering exceptional service experiences.
Responsibilities include:
- Deliver exceptional customer service through phone, chat, email, and secure messaging
- Assist members with account inquiries and account maintenance requests
- Resolve member concerns and provide timely solutions
- Support debit card services, account updates, and mobile deposit verification
- Educate members on products, services, and digital banking solutions
- Identify opportunities to recommend financial products that meet member needs
- Maintain accuracy while following banking regulations and compliance requirements
- Collaborate with team members to achieve service and member satisfaction goals
- Participate in ongoing training and professional development opportunities
- Create positive member experiences that strengthen long-term relationships
What We're Looking For
- High school diploma or equivalent
- Previous customer service, contact center, retail, hospitality, or sales experience preferred
- Strong verbal and written communication skills
- Ability to multitask and navigate multiple systems simultaneously
- Excellent problem-solving and customer relationship skills
- Strong attention to detail and commitment to accuracy
- Ability to follow compliance, security, and regulatory requirements
Schedule
This position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.
Apply Today
Begin your career in customer service, banking, and financial services with an organization that values service excellence, teamwork, and professional growth. Whether you're searching for an entry-level banking job, customer service position, contact center career, member service role, or financial services opportunity, Kohler Credit Union offers the training and support to help you succeed.
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
Salary : $17 - $20