Customer Service/Parts Specialist

Pioneer your career! Korber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Responsible for all parts related customer interactions - quotes, orders, returns, repairs, warranties, complaints -- within designated territory. Interacts with Korber HQs to gather information needed to support customer. Ensures customer satisfaction and provides professional customer support.

• You will maintain a positive, empathetic and professional attitude toward customers at all times.
• You will respond promptly to customer inquiries.
• You will provide customers with quality quotations for parts, accurate stock availability, timely order confirmations, and complete shipping information.
• You will research, analyze, and prepare incoming orders, verifying that orders include correct part numbers, descriptions, addresses, payment terms, and prices.
• You will provide customers with prompt and thorough responses and follow-up in all situations, especially machine down occurrences.
• You will keep records of customer interactions, transactions, comments, and complaints.
• You will communicate and coordinate with internal customers and colleagues.
• You will work in a team environment to maintain overall company profitability and control costs.
• You will regularly review orders, check delivery, and avert delays.
• You will communicate with engineering, technical support, purchasing, European counterparts, etc. to define specifications per customers' requests.
• You will coordinate with field service team and European counterparts to ensure parts availability prior to scheduled onsite visits.
• You will work towards attaining parts sales goals as required in yearly forecast.
• You will work toward attaining forecasted gross profits on yearly parts sales.
• You will maintain awareness of new and existing machines within territory to ensure recommended spare parts and maintenance quotes are provided to customers.

• You have an Associates degree in business admin, office admin, or related technical field or
• You have 3-5 years of experience in business customer support
• You have great attention to detail
• You exhibits clear verbal and written communication skills
• You have display analytical and organizational skills
• You have a good working knowledge of part numbers
• You have a strong eagerness to learn and a positive attitude
• You demonstrates initiative and problem solving skills
• You demonstrates computer literacy with common computer programs such as MS-Word, MS-Excel, and MS-Outlook

• Modern work environment with open culture towards improvements and new ideas
• Global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concept
• Working in a team who is focusing on meeting or exceeding customer requirements
• Attractive compensation package including health insurance and 402k

Korber Pharma is an Equal Employment Opportunity Employer.

Our nation's military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

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Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Korber - it's worth taking a look! 

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

At Korber, we think long term and pursue objectives that apply across all of our business areas. In line with our vision of "Market Leadership through Technology Leadership," we have defined our "Life 2035" goals for the next decade to ensure that Korber becomes the leading partner in our industries-Life Science, Supply Chain, and High-Tech Manufacturing-by 2035.Life 2035 is built on four pillars that define how we embrace our shaping role: Leadership, Innovation, Findependence, and Empowerment. Sustainably profitable growth and financial independence form the foundation for achieving our ambitious financial targets for the next decade. By 2035, we aim to achieve global revenues of 10 billion. You can find more at https://www.koerber.com/en/about-us/what-drives-us