What are the responsibilities and job description for the Assistant Service Manager position at Koenig Equipment, Inc.?
Since 1904, Koenig Equipment has been family-owned and setting the standards for the Agriculture, Lawn & Garden, and Construction industries. Our core values of customer service, courage, continuous learning, ownership, and trust support our mission of being the preferred choice of customers, employees, and manufacturers alike. Our reputation of superior customer support has enabled growth, reinvestment, new and challenging jobs, and shareholder value for over four generations. Koenig is currently searching for an Assistant Service Manager supporting our Team and Customers at the Dealership's Oxford, OH location.
Purpose: Manages assigned service operations within the dealership to ensure Customer satisfaction (internal focus) and maximize profitability by optimizing Service processes, growing labor sales, and managing expenses. Support the attraction, retention, and development of Service personnel.
Critical Performance Metrics:
- Customer satisfaction
- Service profitability
- Customer labor revenue (WIP)
- Technician headcount (BLH)
Primary Responsibilities
- Champion the communication, enforcement, and continuous improvement of standards and processes that ensure fast response times, first-time quality, and on-time delivery by reducing non-revenue hours.
- Fully utilize and support the implementation of operational systems, including John Deere Dealer Path, CDK IntelliDealer, Lean Kit, and Koenig Connect.
- Take ownership of the full “work order to invoice” process to drive efficiency and accuracy.
- Collaborate with the Service Writer to maintain an accurate and effective service schedule.
- Conduct twice-daily walk-throughs to monitor workflow, identify bottlenecks, and implement recovery plans as needed.
- Partner with Human Resources to ensure technicians possess the necessary technical knowledge and expertise; provide oversight and timely support in completing learning paths and training curriculum.
- Facilitate meaningful performance conversations through semi-annual reviews, focused on personal growth and development goals of direct reports.
- Actively promote and model the Koenig Culture—fostering a positive, collaborative team environment through consistent actions and engagement.
- Support a culture of continuous improvement with a strong focus on customer satisfaction.
- Demonstrate accountability, lead with passion and energy, and empower team members to succeed.
Qualifications
- 1–3 years of leadership experience in a dealership or comparable operational environment.
- Strong customer service orientation with excellent interpersonal, communication, and computer skills.
- Proven ability to empower and hold team members accountable.
- Basic understanding of product lines and mechanical systems related to service and repair.
- Working knowledge of service-related financial metrics and reporting to support departmental profitability.
Physical Requirements & Working Conditions
- Ability to lift up to 50 pounds.
- Comfortable with extended periods of computer work, as well as physical activity such as walking, standing, reaching, pushing, pulling, leaning, and twisting.
- Must adhere to all applicable safety policies and requirements.
- Work environment may include exposure to loud noise, temperature extremes, fumes, dust, and debris.
