What are the responsibilities and job description for the Ag Mobile Response Technician position at Koenig Equipment, Inc.?
Koenig Equipment, a family-owned John Deere dealership since 1904, has built a strong legacy of trust and community focus. Our culture and dedication to growth have enabled us to expand across multiple locations in Indiana and Ohio, proudly serving farmers, homeowners, and businesses with quality agricultural, turf, and compact construction equipment.
We seek team members who are passionate about learning, take pride in owning their work, excel in communication and collaboration, and bring an innovative mindset to everything they do. We are currently hiring qualified Ag Mobile Response Technicians at our Franklin, IN dealership—a modern, state-of-the-art facility ready to deliver exceptional service and support.
Join our family-owned team and be part of a company that values its people and customers alike!
- Conducts work independently at customer locations working out of an equipped service truck.
- Perform diagnostic work on equipment to verify needed repairs per estimate. Notify service manager if initial diagnosis is inaccurate.
- Perform inspections on equipment advising customers of findings, recommend repairs and upsell value added improvements.
- Perform assigned work in accordance with the estimate and the schedule. If completion deadlines cannot be met, or additional work is discovered, notify the service manager immediately so a recovery plan can be developed.
- Keep accurate times records by segment on worked performed.
- Recommend additional service work to maximize machine productivity, reduce downtime, and add value for the customer.
- Ensure that all parts requested for the job are billed and parts not used are returned in a timely manner.
- Submit work order detail to the Service Manager immediately upon the completion of each segment.
- Help maintain company fixed assets as required.
- Attend training and KEI events to further develop skill sets.
- Other duties as assigned by immediate supervisor.
- A technical school degree or equivalent experience in mechanical repairs.
- Minimum 2-3 years of experience as a heavy equipment technician with preferable experience working on agricultural equipment.
- Basic knowledge of product line, electrical, hydraulic and mechanical systems.
- Ideal candidate will have working knowledge and/or certifications of multiple equipment brands
- Ability to use our computer operating system (PFW IntelliDealer).
- Ability to safely operate vehicles and equipment needed for the job.
- Class “A” CDL desirable but not required, or the ability to get one.
- Ability to lift 50 lbs.