General Manager

Position Title: General Manager – HVAC Services (HVAC | Electrical | Plumbing)

Locations: Gaithersburg, MD, Chantilly, VA and Charlottesville, VA

Summary

Our client is seeking an experienced General Manager to lead its growing Building Services operation. This role drives safety culture, operational excellence, and financial performance while leading high-performing teams across HVAC, electrical, and plumbing services. The General Manager will inspire teams, ensure exceptional service delivery, build strong customer relationships, and manage resources, assets, and compliance.

The ideal candidate has proven leadership in building systems operations, a track record of growing contracts, developing talent, and achieving results in a service-focused environment. A proven history of service leadership with a blend of operations and sales experience is desired.

Core Values

This position will operate in line with our client’s values:

• Safety: Injury prevention and proactive risk management.
• Integrity: Honest and transparent communication.
• Empathy: Respect for customers and teammates.
• Urgency: Timely, decisive action without compromising safety.

Key Responsibilities

• Lead with a growth mindset to identify and capitalize on new business opportunities.
• Act as a cultural ambassador, fostering engagement, alignment, and excellence.
• Promote a safety-first culture with hazard prevention and compliance oversight.
• Direct recruiting, onboarding, and career development in partnership with Talent Acquisition.
• Oversee structured training programs, apprenticeships, and professional development.
• Drive customer satisfaction, service renewals, and contract growth.
• Collaborate with sales and project teams to ensure financial consistency.
• Lead business planning, budgeting, and capital expenditure strategies.
• Monitor and optimize financial performance, labor costs, and resource utilization.
• Manage project execution to exceed estimates and customer expectations.
• Ensure quality control, process improvement, and compliance with industry standards.

Requirements

• Bachelor’s degree in Mechanical or Electrical Engineering (preferred) or related field.
• 10 years of leadership in building services operations, maintenance management, or service project sales; OR 15 years without a degree.
• In-depth expertise in HVAC, electrical, and plumbing systems, lifecycle cost management, and performance optimization.
• Strong knowledge of compliance standards (OSHA, NFPA, ASHRAE).
• Advanced skills in budgeting, service delivery models, and facility management.
• Exceptional leadership, communication, and talent management skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).