What are the responsibilities and job description for the Dynamics Contact Center Architect_ Atlanta GA position at Kodeva LLC?
Greetings
I hope this message finds you well.
My name is Vamshidhar, and I represent Kodeva IT. We currently have an immediate opportunity with one of our clients that appears to be a strong match for your background and experience.
Please find the job description below. If you're interested, I’d appreciate it if you could share your updated resume with me at vamshidhar.darshanala@kodeva.com.
Title: Dynamics Contact Center Architect
Location : Atlanta, GA
Skills Mandate – Dynamics 365, Power Apps, Contact center like Call center, Copilot 365, should be in Architect role
Digital Contact Center Transformation Architect
We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels(chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisorto business and technology stakeholders.
This is not more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy.
What You’ll Do
Own Digital Contact Center Outcomes end to end (chat, messaging, and email)
Lead AI, Copilot, and Automation Strategy
Architect and Evolve the Digital Contact Center Platform
Serve as a Trusted Onsite Advisor to Clients
Integration & Enterprise Enablement
Qualifications for Success:
5 years designing or leading digital contact center solutions.
Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction
Hands-on experience implementing conversational AI, Copilot, or virtual agents.
Experience with digital deflection strategies (self-service, bots, automation)
Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)
Copilot Studio experience preferred.
Thanks & Regards
Vamshidhar Darshanala
US IT Recruiter
vamshidhar.darshanala@kodeva.com
Kodeva LLC
Address: 20755 Williamsport Pl #320, Ashburn VA 20147
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