What are the responsibilities and job description for the Service Advisor position at Kocourek Chevrolet?
Are you the kind of person who loves helping people, thrives in a fast-paced environment, and takes pride in delivering an exceptional guest experience?
Our busy Chevrolet dealership is looking for a motivated, customer-focused Service Advisor to join our team. If you enjoy building relationships, solving problems, and being part of a high-performing service department — we want to talk to you.
What You’ll Do:
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Greet guests promptly and professionally in the service drive
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Listen carefully to customer concerns and accurately document vehicle needs
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Clearly explain recommended services and repairs
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Provide accurate estimates and timelines
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Communicate with technicians to ensure efficient workflow
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Keep guests updated throughout the repair process
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Deliver a smooth, transparent, and positive service experience
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Maintain strong CSI and retention levels
You are the bridge between our guests and our technicians — and one of the most important roles in the dealership.
What We’re Looking For:
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Previous automotive Service Advisor experience preferred (Chevrolet or GM experience is a plus!)
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Strong communication and customer service skills
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Ability to multi-task in a fast-paced environment
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Professional appearance and positive attitude
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Basic understanding of automotive systems and maintenance
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Computer proficiency
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Valid driver’s license and clean driving record
We will train the right candidate who has strong customer service skills and a drive to succeed.
Compensation & Benefits:
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Competitive base pay commission/bonus structure
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Medical, Dental & Vision Insurance
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401(k) with company match
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Paid Time Off
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Ongoing training and career advancement opportunities
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Employee vehicle purchase and service discounts
Top performers are rewarded — there is significant earning potential for motivated individuals.
Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.