What are the responsibilities and job description for the Automotive Collections Associate CNAC position at Kocourek Automotive?
Join a Team That Drives Success
Kocourek Byrider is seeking a motivated and detail-oriented Automotive Collections Associate to support our CNAC financing program. In this role, you will help customers stay on track with their vehicle payments while contributing to the financial strength and stability of our organization.
If you are confident on the phone, solutions-focused, and thrive in a fast-paced environment, this could be a great fit for you.
What You’ll Do
Contact customers with past-due accounts to arrange payment solutions
Review and reconcile customer accounts to resolve discrepancies
Prepare and send collection notices and correspondence
Document all customer interactions and payment arrangements accurately
Partner with customers to resolve billing or payment concerns
Collaborate with internal departments to address account-related inquiries
Follow up consistently to ensure payment commitments are met
Communicate potential risks or trends to management
Provide additional administrative support as needed
What We’re Looking For
High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)
1-2 years of collections or customer service experience (automotive experience a plus)
Strong communication, negotiation, and problem-solving skills
High attention to detail and strong organizational skills
Ability to manage multiple accounts and priorities independently
Proficiency in Microsoft Office; experience with collections software preferred
Basic knowledge of lending and financing practices
Flexibility to work occasional evenings or weekends as needed
Compensation & Benefits
We offer:
Competitive hourly pay
Medical, dental, and vision insurance
Paid time off
Ongoing training and professional development opportunities
A supportive and team-oriented work environment
Equal Opportunity Employer
Byrider is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.
Kocourek Byrider is seeking a motivated and detail-oriented Automotive Collections Associate to support our CNAC financing program. In this role, you will help customers stay on track with their vehicle payments while contributing to the financial strength and stability of our organization.
If you are confident on the phone, solutions-focused, and thrive in a fast-paced environment, this could be a great fit for you.
What You’ll Do
Contact customers with past-due accounts to arrange payment solutions
Review and reconcile customer accounts to resolve discrepancies
Prepare and send collection notices and correspondence
Document all customer interactions and payment arrangements accurately
Partner with customers to resolve billing or payment concerns
Collaborate with internal departments to address account-related inquiries
Follow up consistently to ensure payment commitments are met
Communicate potential risks or trends to management
Provide additional administrative support as needed
What We’re Looking For
High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)
1-2 years of collections or customer service experience (automotive experience a plus)
Strong communication, negotiation, and problem-solving skills
High attention to detail and strong organizational skills
Ability to manage multiple accounts and priorities independently
Proficiency in Microsoft Office; experience with collections software preferred
Basic knowledge of lending and financing practices
Flexibility to work occasional evenings or weekends as needed
Compensation & Benefits
We offer:
Competitive hourly pay
Medical, dental, and vision insurance
Paid time off
Ongoing training and professional development opportunities
A supportive and team-oriented work environment
Equal Opportunity Employer
Byrider is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.