What are the responsibilities and job description for the Service Technician position at Koch Enterprises Family of Companies?
Koch Air, LLC has been focused on the distribution of quality Carrier residential and commercial products since 1936, and is among the oldest and largest Carrier distributors. Today, Koch Air, has fifteen branch locations, 40 delivery vehicles, and more than 350,000 square feet of equipment and parts warehousing throughout the Midwest.
The Boiler Service Technician is responsible for performing on-site installation support, preventative and corrective maintenance, testing, and troubleshooting of commercial and industrial boiler systems – both steam and hot water. The ideal candidate has extensive hands- on experience, strong diagnostic skills, and a commitment to safety and customer service. This role will cover the Greater Detroit/Southern Michigan territory.
Essential Responsibilities
● Perform start-ups, testing, and preventative maintenance on natural gas, fuel oil, and light oil-fired boiler systems.
● Troubleshoot, diagnose, and repair mechanical, electrical, and control system malfunctions in boilers and related equipment.
● Conduct precise combustion testing and adjust fuel-to-air ratios to optimize boiler efficiency and performance.
● Read and interpret technical manuals, electrical schematics, and CAD prints to ensure accurate installation, operation, and repair.
● Maintain accurate and detailed service records, including service reports, work orders, and safety checklists.
● Adhere to all safety regulations, industry standards (e.g., NFPA, CSD-1), and company policies at all times.
● Provide exceptional customer service by communicating effectively with clients and team members to resolve issues.
● Identify opportunities for system upgrades or parts sales to improve efficiency and system longevity for customers.
● Participate in an on-call rotation for emergency service requests, which may require overtime and occasional travel.
Required Qualifications
● High school diploma or GED equivalent.
● A valid driver's license with a clean driving record.
● Strong understanding of gas and oil combustion, boiler controls, and electrical and mechanical systems is a plus.
● Proficiency in using various diagnostic tools and testing equipment.
● Ability to work independently and demonstrate strong problem-solving skills.
● Excellent verbal and written communication skills.
Preferred Qualifications
● Strong mechanical aptitude.
● Hands-on experience as a boiler/combustion tech, general equipment mechanic, or maintenance tech.
● Experience with linkage-less control systems a plus (e.g., AutoFlame, Siemens, Fireye).
Physical Requirements
● Ability to lift and carry heavy equipment and tools.
● Comfortable working in industrial environments and potentially uncomfortable conditions.
● Must be able to climb ladders, crawl, and work in tight spaces.
Compensation and Benefits
● Competitive hourly rate based on experience.
● Comprehensive benefits package, including medical, dental, and vision insurance.
● 401(k) with company match.
● Paid time off and holidays.
● Company vehicle, phone, and necessary tools provided.
● Opportunities for professional development and training.