At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

The primary function of this position is to promote a safe and secure environment for the Ko-Kwel Casino Resort, its guests, and employees. This position also observes and ensures that overall operations conform to casino policies and procedures. In addition to being responsible for the same duties as any other Security Officer, this position is also responsible for the overall performance of personnel assigned to their shift in the absence or availability of the Security Manager and the Assistant Security Manager. This person must possess management and leadership skills. This person must be a team player and must possess and demonstrate the attitude necessary to set an example to subordinates.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Report safety issues and hazards to the Security Manager or Assistant Security Manager.
• Supervise the Security shift in the absence or availability of the Security Manager and Assistant Security Manager.
• Provide training to Security Officers in accordance with the Security Department Training Program
• Document training deficiencies of Security Officers for review by Security Manager or Assistant Security Manager
• Provide guest and employee escorts to and from the casino when requested or as needed to ensure their safety and protection.
• Provide escorts for large sums of money and chips in the casino to ensure the security of transfer.
• Ensure compliance of casino policy and report policy infractions to immediate supervisors.
• Provide patrols of all casino and surrounding company property i.e., CEDCO building & Tribal offices.
• Provide and assist with monitoring patrols of all casino property.
• Conduct and/or assist with machine and table drops.
• Maintains a working knowledge of those guests and/or employees who have been banned from re-entering the property, and advises appropriate individuals and departments when observing trespassers on property.
• Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with applicable gaming regulations.
• Observe and report any suspicious activity or drug use to supervisors.
• Observe and use proper chain of command.
• Respond and/or assist with medical emergencies.
• Maintain daily activity reports and head counts.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• High School Diploma or GED required.
• Must be 21 years of age or older.
• Must have a current valid Oregon Driver's License.
• Minimum of one year of experience as a Security Officer I, with a performance rating of "meets" or "exceeds expectations."
• Completed Defensive Tactics Training course and received certification.
• Must maintain OLCC certification.
• Must maintain CPR and First Aid certification.
• Candidates with a background in customer service or previous experience in the hospitality industry desired.
• The ability to speak effectively and persuasively to a diverse customer and employee base and follow verbal instructions.
• Strong written communication and observation skills with the ability to write reports and correspondence.
• The ability to read and comprehend documents such as safety rules, policies and procedures and instructions.
• Computer skills must include Microsoft Word, Office, and Windows applications and also ability to learn I-Trak database.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
• Ability to travel as needed to support other locations.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to sit occasionally, stand for extended periods, walk frequently, lift 40 pounds, and use hands to; finger, handle, or feel objects, tools, or controls with periods of occasional repetitive motion. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.