At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

You're the behind-the-scenes hero who keeps the department running smoothly. From coordinating training and compliance to supporting managers with reports, scheduling and communication, you bring the polish, a service-first mindset, and organization to everything you do.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Champion a smooth onboarding experience by tracking new hire training checklists, coordinating uniforms, and ensuring all certifications are current.
• Maintain compliance with OLCC and Food Handler requirements, tracking expiration dates, sending timely reminders, scheduling renewals, and forwarding updated permits.
• Keep venues guest-ready by maintaining first aid kits, liquor license postings, and required signage in all outlets.
• Manage time and attendance with precision, verifying Paylocity entries, supplying new time logs, and preparing accurate payroll-related reports.
• Support accountability by tracking attendance and cash handling policies, notifying managers when follow-up is required.
• Create professional spreadsheets, reports, and correspondence that help managers recognize team performance and make informed decisions.
• Serve as a key point of contact with HR, Payroll, and the Gaming Commission on personnel and compliance matters.
• Organize and assist with interviews, trainings, department meetings, and F&B projects by keeping files, deadlines, and communications on track.
• Manage and order office and system supplies for all outlets, including comp slips, Agilysys supplies, and locker systems.
• Provide polished, professional secretarial support, from preparing minutes to handling administrative tasks that keep the department running like clockwork.
• Step in with flexibility to support managers, staff, and projects wherever needed, always bringing a positive, service-oriented approach.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• GED or HS Diploma or GED required; some college or trade school certificate preferred.
• Experience with all MS Office products and general office equipment.
• Ability to communicate with large teams in a friendly and professional manner, adapting to different learning and communication styles.
• Ability to handle sensitive information with tact and discretion and maintain confidentiality.
• Previous experience in the Food & Beverage industry required.
• Professional appearance and dress code required.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll sit for extended periods, and frequently stand and walk, and use your hands to finger, handle or feel objects, tools or controls. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.