What are the responsibilities and job description for the Team Store Associate position at Knoxville Ice Bears?
As a Team Store Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in team loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and assist the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using direct sales during game days.
SCHEDULE OVERVIEW
- Game Day: 2 hours before Puck drop; all games start at 7:35pm EST
CRITICAL COMPETENCIES
- Drive Results
- Customer Impact
- Trust & Honesty
- Resourcefulness
- Upselling
ORGANIZATIONAL LEADERSHIP
- Take pride in the team, product, and store to deliver a compelling shopping experience for our customer.
- Perform a variety of cross functional tasks as assigned by management.
- Maintain a clean and safe environment to prevent loss and minimize risk.
- Demonstrate values and behaviors consistent with our culture.
- Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines
COMPETENCIES & BEHAVIORS: STORE ASSOCIATE
DRIVES RESULTS:
- Fulfills assigned tasks
- Works towards commercial and business goals, focuses on activity
- Understands the importance to the business of achieving commercial success
CUSTOMER IMPACT:
- Responds to the customer
- Responds to customer requests, when asked
- Knows and can describe own immediate operating environment well
- Describes and focuses on the organization’s offerings to the customer
- Has basic understanding of the customer and uses it
- Listens to the customer’s feedback and acts on it
- Knows and can describe general industry characteristics and trends
- Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors
TRUST & HONESTY:
- Acts in line with values and guiding principles
- Learns the corporate values
- Consistent in own behavior
- Tells the truth when asked; answers questions honestly
RESOURCEFULNESS:
- Reacts to a challenging situation
- Uses immediate and available knowledge, skills and resources to work towards outcome
- Open to considering alternative solution
UPSELLING
- Listens to the customer to drive sales
- Uses product knowledge to increase average transaction (AT) by selling add on items
- Drives customers to our focused items
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
