What are the responsibilities and job description for the Jr. IT Administrator position at Knox Systems, Inc.?
Overview
We’re looking for a motivated, curious, and people-oriented Junior IT Administrator to help support our growing internal technology environment.
This role is ideal for a recent graduate or early-career IT professional who wants hands-on experience with modern enterprise IT systems, SaaS administration, identity management, and automation. You’ll work closely with experienced operations and IT leaders while learning how high-growth companies manage technology at scale.
You do not need to be an expert in every platform we use. We care more about problem-solving ability, communication skills, curiosity, and a willingness to learn.
This is a great opportunity for someone interested in growing into Systems Administration, IT Engineering, SaaS Operations, or Security Operations over time.
Key Responsibilities
We’re looking for a motivated, curious, and people-oriented Junior IT Administrator to help support our growing internal technology environment.
This role is ideal for a recent graduate or early-career IT professional who wants hands-on experience with modern enterprise IT systems, SaaS administration, identity management, and automation. You’ll work closely with experienced operations and IT leaders while learning how high-growth companies manage technology at scale.
You do not need to be an expert in every platform we use. We care more about problem-solving ability, communication skills, curiosity, and a willingness to learn.
This is a great opportunity for someone interested in growing into Systems Administration, IT Engineering, SaaS Operations, or Security Operations over time.
Key Responsibilities
- Provide day-to-day IT support across hardware, software, laptops, and SaaS applications
- Assist with employee onboarding and offboarding, including account setup and access management
- Troubleshoot issues related to Google Workspace, Slack, Zoom, and other workplace tools
- Support office IT operations and conference room technology
- Help manage platforms such as Google Workspace, Okta, Slack, Zoom, Jira, and Confluence
- Assist with user provisioning, permissions management, and access troubleshooting
- Support system updates, configurations, and operational improvements
- Maintain accurate documentation, guides, and operational procedures
- Assist with improving workflows and reducing repetitive manual tasks
- Learn and work with automation tools, APIs, and scripting over time
- Help identify opportunities to improve the employee IT experience
- Partner with operations, security, and engineering teams on internal technology initiatives
- Participate in troubleshooting, incident response, and continuous improvement efforts
- Contribute ideas that improve efficiency, scalability, and overall IT operations
- Bachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field
- Internship, campus IT, help desk, or technical support experience preferred
- Strong communication and customer service skills
- Strong organizational skills and attention to detail
- Interest in modern IT systems, SaaS platforms, and automation
- Comfortable working in a fast-paced, highly collaborative in-office environment
- Experience or familiarity with tools such as: Google Workspace, Okta, Slack, Zoom, and ServiceNow.
- Experience troubleshooting and supporting windows and macOS endpoints.
- Basic understanding of identity and access management, onboarding/offboarding and asset lifecycle management
- Exposure to scripting or automation tools like: PowerShell, Python and JavaScript
- Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control
- CompTIA A , Network , Security , Google IT Support, or similar certifications are a plus